The staff made up for the fact the hotel building is a bit dated. Very clean, fantastic breakfast, close to Serpong train station and newer/modern Aeon Mall BSD City. Special thanks to Yudi, Edy, Dina, Asya and Rahmat and the rest of the staff that I didn't get names. Very professional and well managed. Thank you for 6 nights, would book again.
Kevin
Kevin、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年5月17日
Very satisfied
Zulk
Zulk、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2023年11月16日
i never will have next stay
dirty and horrible
palsung
palsung、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2023年9月22日
Henry
Henry、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年4月19日
I visit Indonesia on a regular basis now because I have a fiancé and plan to retire there soon. The routine is to meet my gal in Jakarta, spend a few days then travel around before returning to Jakarta for a few more before I depart. This is the first time I rebooked the same place because we did like it there. I realized that I had over booked by 1 day and asked for a refund on 1 day but they declined. I would have understood if it was during peak season, but it wasn’t and they were not really inconvenienced.
I would have made the refund as a gesture of good will, knowing the value of good customer service. I am not saying that I won’t return but if there is a choice to be made, I will remember. It’s a good hotel but I think they could rethink policy considering customer loyalty.
Glenn
Glenn、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年1月5日
MOHAMMED
MOHAMMED、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2022年10月13日
Good quality for the price but improvments are required. Paint needs to be redone on the walls, bathroom is so tiny for the size of that room. A little bigger would have been great since our room was quite big.
STEEVE
STEEVE、2 泊の家族旅行
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8/10 (とても良い)
2021年6月6日
Decent, but overpriced
The Junior suite was pretty decent, but too expensive (~$50 per night).
*** Positive *** Always diligently delivering cutlery when needed. Always friendly over the phone. Room was spacious, except the bathroom. Sheets felt clean. No stale smells in the room.
*** Negative *** Some of the young cleaning staff cleaned in a lazy way (skipping half the floor, including very dirty area under the bed). Forgot to change floor mats multiple times until I made an issue out of it. Tiny shower cubicle. Staff do no speak English (well). Windows do not close well, so even though you are on a high floor, you can still hear loud noises from outside.
Roberto
Roberto、7 泊旅行
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8/10 (とても良い)
2020年3月22日
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019年10月11日
NA nothing special, Breakfast was lousy. No service.
Jack
Jack、2 泊の出張
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2019年8月11日
The room size is pretty good however compare to the room size, the shower box is very small. Overall it look clean except the towel