Good afternoon. I asked for a late check out of only 30 minutes and the hotel denied it. When I least expected it, they knocked on the door and almost knocked it down, informing us that we had to leave. It wasn't 11:05 am and they arrived knocking. This was my second time at the hotel and it will be my last. I won't recommend it, I was very sad and disappointed. Remembering the check in, the night employee whose name I don't remember, I remember that he was wearing glasses, a mask and had super thick long hair. That's my summary.