Other than having only one elevator functioning, it was a great stay at the Hotel Alva.
Ellen
Ellen、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年1月3日
Was not what I was expecting from Hilton.
One elevator worked you had to press a ring camera and it would take forever, night front desk was rude, elevator person always smelled like marijuana which made the whole elevator smell ( I was traveling with a 6 year old)not appropriate especially for the Hilton name. Definitely a time and place for smoking marijuana work is not one of them I was placed in a room right next to a exit door so with the elevators not working you I would hear the door slam all night which caused us nowhere to get very much sleep
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月1日
Rochelle
Rochelle、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月31日
Robert
Robert、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月28日
Slave
Slave、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月28日
Poor experience during Christmas week
Spent two nights on the hotel during Christmas week. There was only one elevator operating in a very improvised way (ring doorbells). Nothing was told about that during the checkin. In the second day the only elevator operating was broken. No sign was posted on the elevator door, so we had to figure it out ourselves and use the stairs. Very poor internet connection. Paid upfront for breakfast and was handed a priced menu on the restaurant. Had to figure out with the waiter how it would work. Could have been informed about that in the checkin.
DANIEL
DANIEL、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月24日
It wasn’t my favorite
Check is was at 3pm, I checked in on the app at 930am. Arrived to the hotel at 315pm room still wasn’t ready and was offered a 3rd floor with the elevator service being out despite that we had a toddler with us. We were finally offered a room at about 430pm. We also attempted to add breakfast to our reservation and was informed that because it was a third party booking we would not be allowed to add breakfast even after all the inconveniences we had started to endure. Room was fabulous when we were finally assigned one but had a toilet leak and a back up faucet. During our stay we were never informed that they have Salsa night Sundays pool side which if your looking c for nice and quite make sure not to reserve pool side. The room was spacious and convenient for my baby.
Annie
Annie、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月24日
Overall the hotel was good. Clean and very friendly staff.
Sabina
Sabina、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月22日
December 2024
The property is still recovering after the hurricane but to not tell us they had no Internet was very poor. They did tell us the lifts where out of action which wasn’t great but no Internet was a straw to far
PAUL
PAUL、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月16日
Monica
Monica、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月15日
Freddy
Freddy、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月14日
9th floor room. Elevator broken
I was never informed that after a storm their elevators did not work a month later… the hotel and Hotels.com failed to inform us about the situation. First we were offered our room that we paid for (on the 9th floor), then because of time after just landing and our plans for our vacation…
we negotiated to get a smaller room on the 6th floor just to avoid the stair climb with luggage. We were not compensated in any way by the hotel. Nothing. No free drinks, no discount. Nothing. We were offered cancel your room and take it. Well, by the time you arrive at your hotel on a vacation… who has the time to replan? Horrible lack of communication on both the hotel and hotel.com. I’m now rethinking using hotel.com as my go to in the future and looking at other vacation apps. Disappointed
Nancy
Nancy、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月13日
Great hotel, Great location
Great hotel. The location is excellent. Very clean. Airport shuttle is a big plus.
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月11日
Elevators out of service. 8 floors for 4 days
Hotel was nice. I usually dont like to complain but I feel I have to in this stuation. Unfortunately the elevators were out. We were supposed to have a room on the 3rd floor, but got moved to the 8th. 4 days of climbing 8 flights of stairs, at 61 yrs. old, makes for a tough stay. We also had no room service during our stay. I feel we should get some kind of refund. Others patrons, that booked with the hotel, were getting 50% off their stay!! Thedesk said they couldn't with us due to the fact that we booked thru Hotels.com. Not ideal
Richard
Richard、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月8日
Cody
Cody、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月29日
Good hotel
This was our second time staying at Hotel Alba. When I booked the room, right after the hurricane, it did say on their website that the elevators were down. I booked the room approximately a month and a half prior to our coming to Tampa and hoped the elevator would be fixed. Not a big deal as we were only on the 4 th so the exercise was appreciated and the rate was good. Room was very clean, beds weee comfy.
Front desk was friendly and efficient. Loved the bar atmosphere.
DOLORES
DOLORES、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月26日
Not a very good stay
My family and I, were woken by workers making a bunch of noise in front of our room at 8:30 am !!!! Unacceptable
Andrew
Andrew、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月26日
Mischel
Mischel、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月25日
Michelle
Michelle、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月23日
Jose
Jose、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月21日
Billy
Billy、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月21日
Jesus
Jesus、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月19日
Ideal hotel for pre cruise stay
Well appointed room, lovely pool area. Despite a major refurbishment going on, disruption was kept to a minimum.
Ideal hotel for pre cruise stay.