Travelled with extended family.
I made 1 booking for 4 rooms of same type, with same price per room and so forth.
Yet we got completely different rooms in terms of size and comfort.
Also, sadly we got rooms on different floors, with the motivation from the check-in staff that we somehow in fact have made separate bookings (!?), due to all of us not sharing the same surname...
A bit farcelike, and exhausting having to debate upon arrival and throughout our stay, showing the actual single booking made an so forth.
No real compensation from hotel has been offered to this point.
We perceived the service in general a bit rude during our stay, with multiple "incidents" involving various family members. This became a frequent topic of discussion in the group.
When staying at premium hotels there are a few things one would expect; for instance a correct amount of towels, bath robes, toilet paper to be refilled and so forth.
Having to remind hotel staff is tiresome, where "borrowing" toilet paper from a shared bathroom would seem easier...
Cleanliness was OK during our stay, and the hotel is in good condition. It could use some more areas for children, the hotel is quite big, and with some imagination could this not be achieved?