6/10 (良い)
2025 年 6 月 24 日
Nice hotel with disappointing customer service
Booked on hotels.com, photos (attached) pictured a separate bedroom and living area but when we checked in we were given a studio room. Also booked a room with a tub (we have a toddler) but was given a shower instead. Hotel was unwilling to change it. Follow up with hotels.com the next day was also unwilling to admit error despite my ability to show pics of what I booked but hotels.com did offer a very small credit.
When we checked in, the first room we were given smelled very badly like sewer. Front desk did change our room immediately. The second room was clean and comfortable but not actually what we booked.
Finally, we were awoken at 2:30AM but very loud guests yelling and wandering up and down the hall. Called the front desk but noise continued for 30 min before finally settling down. At checkout, was informed it was a wedding party but was not offered any apology. Overall front desk staff was unhelpful and non apologetic.
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