I liked the friendly and accommodating staff, even though they lacked training and managerial direction. I liked the property and location in general.
The food was awful. Everything fried and more suited to a budget hostel. My wife is a hotelier GM and it appears that the owners cut operational costs such as food and experienced chefs in order to maximize profits. Likewise, there may be only one manager for several properties for the same reason. The design of the rooms and property focus on appearance rather than function. Ie; large tv mounted on limited table space instead of wall, bidet on wrong side in bathroom, no electrical outlet in bathroom for hair dryer, safety deposit box not attached to anything, improperly mounted bathroom faucet, some electrical outlets not working (usually a sign of defective wiring or installation - particularly at the key card breaker device)). Lots of water from rainfall spilling onto lounge areas and hallways due to improper or lack of diversion from roof water.
The road to the resort is not paved and full of potholes. It even has a reasonably large tree directly in the center of the road in compliance with the ‘eco’ theme of the resort. Likewise, guests can expect to be ‘mosquito food’ as the resort does not want to spray them. This in an area at risk of dengue, malaria and other mosquito borne diseases. The staff also admitted that they captured a large poisonous snake on the property but had to release it.
