The room had a really bad smell and I opened a window to try and freshen it up a bit, but that didn’t work. When I went downstairs to ask for another room, I was challenged as if I was lying or something and I said to reception, “I’m happy for you to go up there and verify for yourself,” and they wouldn’t, Instead they kept saying their rooms are never smelly, etc. I asked if I could just get a refund and look for another hotel and they wouldn’t do that either. I won’t be staying there again.