Everything was just perfect, room is so comfortable and clean, service and food are amazing, staff is super friendly and professional.
宿泊されたお客様
3 泊旅行
10/10
My brother and I had a wonderful experience staying in the Ritz Carlton Astana club room. The room is spacious and have a luxurious modern decoration throughout especially the bathroom with double sinks and lightings.
A special shout out to the club lounge staffs who are all very attentive and meet all our needs throughout our stay. They all have gone higher and beyond our expectations in remembering our names and what we have ordered previously. They have made our short stay extra special by preparing some small goodbye gifts for us based on our casual conversation that this is our first visit to Kazakhstan. This is very much appreciated and cherished.
We will stay in Ritz Carlton Astana again if we come back to this city and have high expectations on all other Ritz Carlton hotels and Marriott Bonvoy range around the world
Jessica
2 泊の家族旅行
10/10
Extremely impressed with service , level of comfort and friendliness of all staff at the hotel.
Tim
2 泊の友人との旅行
10/10
Grossartige Infrastruktur, herzliches und sehr hilfsbereites Personal. Alles top!
Christian
2 泊の友人との旅行
10/10
Daryna
2 泊の出張
10/10
Excellent
Joost
3 泊旅行
8/10
Antonella
2 泊旅行
10/10
Overall, excellent hotel. However, the service falls short of the standard expected at Ritz hotels. Some staff members appeared to lack proper training.
Rayan
2 泊の友人との旅行
10/10
Overall, incredible experience
Ilja
1 泊の家族旅行
10/10
Sayat
1 泊旅行
10/10
Best hotel ever, Asan was the best! He had a cake specially made for me after Team USA competed. Best hotel!!!
John
3 泊の出張
8/10
All of the employees were extremely helpful. They called me by name and were very friendly.
I had reserved a city view room but got a room with a view of the outside maintenance shack. My bathroom had a shade with spaces on each side where I could see out to the shed and several times saw the employee going in and out of the shed. I never felt comfortable in the bathroom or shower. Not acceptable for the Ritz Carlton.
Judith
2 泊旅行
10/10
Alexander
4 泊旅行
10/10
Everything was outstanding
Ahmed
1 泊の友人との旅行
10/10
The Staff in the Astana Ritz-Carlton were EXTREMELY helpful.
Conscierge Arman booked a trip to a smaller city.
Kamilla, from that small city, wrote descriptions of sites and made helpful recommendations.
Damili from that small city, supported with advice.
Azimat at the front desk was helpful and courteous.
JOHN ROBERT H
4 泊旅行
2/10
When my wife and my son arrived at the property early in the morning they were told to sit at the lobby because their rooms were not ready. The problem was that the rooms were booked and paid for the whole day prior to their arrival. When I called up the property to resolve the matter all of the managers were too busy to talk to me. Avoid this hotel
Dmitry
1 泊旅行
6/10
There is a night club on the third floor, which has a an open air bar and dance floor. Horrible loud music which you can hear in your room. No matter what floor you are on. Make sure to ask for the room which does not face this place
Dmitry
2 泊旅行
10/10
All around a great hotel
Konstantin
2 泊旅行
10/10
A true 5 star property
Konstantin
3 泊の家族旅行
10/10
Natalya
1 泊旅行
10/10
The experience was great and the hotel staff were very friendly. Our room was on the 16th floor with stunning view.
Dinara
4 泊の家族旅行
10/10
Exceeding expectations
Joost
3 泊旅行
10/10
The hotel itself is beautiful and the people working there are really kind and caring all time. Its really conveniently located and food there or around is good.