Everything was just perfect, room is so comfortable and clean, service and food are amazing, staff is super friendly and professional.
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 24 日
Wonderful surprises short stay in Astana
My brother and I had a wonderful experience staying in the Ritz Carlton Astana club room. The room is spacious and have a luxurious modern decoration throughout especially the bathroom with double sinks and lightings.
A special shout out to the club lounge staffs who are all very attentive and meet all our needs throughout our stay. They all have gone higher and beyond our expectations in remembering our names and what we have ordered previously. They have made our short stay extra special by preparing some small goodbye gifts for us based on our casual conversation that this is our first visit to Kazakhstan. This is very much appreciated and cherished.
We will stay in Ritz Carlton Astana again if we come back to this city and have high expectations on all other Ritz Carlton hotels and Marriott Bonvoy range around the world
Jessica
Jessica、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 12 日
Extremely impressed with service , level of comfort and friendliness of all staff at the hotel.
Tim
Tim、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 20 日
Perfekter Aufenthalt
Grossartige Infrastruktur, herzliches und sehr hilfsbereites Personal. Alles top!
Christian
Christian、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 15 日
Daryna
Daryna、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 2 日
Excellent
Joost
Joost、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 5 日
Antonella
Antonella、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 22 日
Overall, excellent hotel. However, the service falls short of the standard expected at Ritz hotels. Some staff members appeared to lack proper training.
Rayan
Rayan、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 21 日
Overall, incredible experience
Ilja
Ilja、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 4 日
Sayat
Sayat、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 10 月 14 日
Best hotel ever, Asan was the best! He had a cake specially made for me after Team USA competed. Best hotel!!!
John
John、3 泊の出張
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 10 月 8 日
All of the employees were extremely helpful. They called me by name and were very friendly.
I had reserved a city view room but got a room with a view of the outside maintenance shack. My bathroom had a shade with spaces on each side where I could see out to the shed and several times saw the employee going in and out of the shed. I never felt comfortable in the bathroom or shower. Not acceptable for the Ritz Carlton.
Judith
Judith、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 9 月 30 日
Alexander
Alexander、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 9 月 23 日
Everything was outstanding
Ahmed
Ahmed、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 9 月 22 日
The Staff in the Astana Ritz-Carlton were EXTREMELY helpful.
Conscierge Arman booked a trip to a smaller city.
Kamilla, from that small city, wrote descriptions of sites and made helpful recommendations.
Damili from that small city, supported with advice.
Azimat at the front desk was helpful and courteous.
JOHN ROBERT H
JOHN ROBERT H、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 7 月 27 日
When my wife and my son arrived at the property early in the morning they were told to sit at the lobby because their rooms were not ready. The problem was that the rooms were booked and paid for the whole day prior to their arrival. When I called up the property to resolve the matter all of the managers were too busy to talk to me. Avoid this hotel
Dmitry
Dmitry、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 7 月 21 日
There is a night club on the third floor, which has a an open air bar and dance floor. Horrible loud music which you can hear in your room. No matter what floor you are on. Make sure to ask for the room which does not face this place
Dmitry
Dmitry、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 7 月 20 日
All around a great hotel
Konstantin
Konstantin、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 7 月 14 日
A true 5 star property
Konstantin
Konstantin、3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 6 月 19 日
Natalya
Natalya、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 5 月 28 日
Awesome stay
The experience was great and the hotel staff were very friendly. Our room was on the 16th floor with stunning view.