The hardware of the hotel seems excellent. You can see the budget allocated to those facilities. But their team looks not well trained and lead the “software” of hotel didn’t catch up.
Hiu Kwan
Hiu Kwan、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月12日
We stayed there for two nights and had terrible experience in the middle of the night. At around 1am, the ceiling lights were turned on by itself! We were terrified because the lights were right above your head and were extremely bright! We turned it off manually immediately, however it went back on within 5 minutes. And then we turned it off again, and it randomly turned on again! This kept going on and on for half an hour. We tried everything before calling the front desk for help, but unfortunately was told that there's nothing they could do. We paid for a five stars hotel but couldn't get a minimal sleep at night. The next day, nobody reached out, nobody came to fix the lights, it was like nothing happened. They eventually changed a room for us upon our strong request, but the overall experience was terrible. We definitely won't go back or recommend anyone to stay in this hotel in the future.
Minmin
Minmin、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月11日
We were denied access to the lounge area! The toilet smelled of sewage.
Jed
Jed、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月8日
Tom
Tom、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月23日
Next to the best restaurant in Wuhan. Amazing facilities. Even walkable to the classics Wuhan Yangtze River bridge, what a fun and beautiful experience!
Mingqing
Mingqing、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月18日
Alles in allem ein guter Aufenthalt, die zuvor auch. Würde ich immer wieder buchen.
Manfred
Manfred、8 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月18日
Manfred
Manfred、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年5月2日
YI
YI、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月23日
DONGHOON
DONGHOON、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年4月13日
The staff are just doing their jobs and without enthusiasm. Breakfast was just ok and service was not up to five star level. Location is fine, I would say this is not up to Westin I stayed elsewhere but I would still recommend.