We arrived at the apartments at 5pm after driving for 4hours, only to find no one at the reception desk. There was a sign written in Czech only that we figured said that reception desk is only open from 8am-4pm, so we called the phone number and the manager said that he would return in an hour! He did arrive at 6pm, and he told us to email him if we had further questions, so we did shortly thereafter, as the offer on Hotels.com said that there is a pool and steamroom, and we wanted to use them, but we did not get a response to our emails, neither that night nor the next morning, until just before the 11am checkout time. Furthermore, the reception desk was closed the next morning right until we left just before 11am. Very poor service and misleading advertising, but the apartment was very nice and clean.