There were so many issues I don't know where to start.
The room looked nothing like what they advertised (Family Room, Canal View). When I complained and showed them the pictures of what we were supposed to get, they said to email management, there's nothing they can do. The room was dirty, there were no separator for the shower, water got everywhere.
The air conditioner was broken and they said someone was coming in 2 hours to fix it. At the end of the day, they said no one is able to come today and they will fix it tomorrow so we had to sleep with no AC the first night. The next day, they "fixed" the AC but it was just making noise, there were no cold air coming out of it. We complained again and they said they'll send someone, no one ever showed up.
Everytime I was at the front desk, it seems like there were other guests complaining about something wrong with their room as well (broken shower, stinky smell, etc).
I highly recommend NOT staying here to save you troubles on your vacation.