2/10 (不満)
2025 年 7 月 12 日
Don't Stay in Room Nine
We were in room 9. It was billed, in more way than one, as a premium double room, which we asked to be configured as a twin. The hotel is decorated in dark mink/brown. This is fine but in a small room with a very small window, about two feet across, the room felt dingy and dark. If this is a premier room I wonder what a standard room is like. There is really minimal hanging space. We have managed to hang up four shirts. Our wash basin had a hard substance stuck in one corner, which we could not remove or identify. There were minimal useful amenities in the room such as glasses and tissues. There is a small public space at the bottom of the stairs with three chairs about three metres apart and no daylight. It is hardly welcoming. Electronically the hotel recommended three places to eat. One of these had stopped serving food a couple of weeks previously. We felt that the illustrations on a hotel booking website did not truly represent the reality of our room. We are at the end of a road trip staying in five different hotels. This hotel was the most expensive yet had the worst room. My wife was in tears. This is not a frequent occurrence. We raised our issues with the manager. I understood that the hotel was fully booked. Nevertheless her response did not feel very empathetic. We did not unpack. The drawer space was so limited. The shower was pathetic and tepid at eight o'clock in the morning. The bathroom door did not shut.
Roy
Roy、2 泊旅行
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