Nobody was at the front desk when we checked in, around 6:30pm. We waited almost 10 minutes before my husband walked down the hall and located an office. An employee was sitting in there. My husband asked him who was working the front desk and he said “I am” and he followed my husband to the desk. (The office was not visible from the front desk, so I don’t know exactly how he would ever know anyone was waiting to checkin.) He was friendly and checkin went smoothly after that.
The hotel is nice, modern and smelled clean. The lobby is quite nice. Our room was tidy, but obvious the hard floors hadn’t been cleaned and toilet base was certainly not cleaned after the last guest. We even found someone’s personal hairbrush on the floor near the bed.
Free breakfast is also stated when booking, but only fruit, canned juice, granola bars and pastries were free. There was a $13 charge for a buffet, which consisted of 3 items on the hot bar. We were offered a menu to order from. Prices were reasonable, but not free. We each grabbed a piece of fruit and ate elsewhere.
On the day of checkout, housekeeping knocked on our door at 9:50am to see if we’d checked out yet. (Our reservation lists checkout time as noon.)