The service desk lady was very nice and helpful. We had three separate reservations, even having to change rooms on the second day - it all went pretty smoothly, thanks to her. The staff has always been very accommodating of our grandsons staying with us. (Which is why we were there - to watch over them while our son got work done while his wife was away for a family outing). The pool area was great, the breakfast was great - if it wasn't for the lack of a/c in places, it all would have been great! It's a great location, especially for us, since our son lives just down the street. The indoor pool is wonderful - our grandsons really love when we visit, especially during the winter! We've had some problems, but the manager and staff are always right on top of things to make things better. They are renovating, so we expected lots of noise, but was happy to not have too much (even though we were there from Saturday through Wednesday). I was a little put off that we were not offered waters, as I usually got? But, luckily, we had brought our own big bottle so we survived. Overall, I guess I should say we'd stay here again - especially since we're already booked for a res in two weeks!