You have to dramatically improve your automated Check-In system. For one, I never received a front door entry code in advance. If not for a guest who was on his way in, we would have never been able to enter the property. And then our reservation didn't even show up in the system! If not for the Guest Relations phone, we wouldn't have known what to do. As we spoke to your GRO, she toggled something on the system and only then did our reservation show up! I mean, you guys need to understand that after long journeys, travelers don't need this kind hassle!