El hotel se encuentra en muy malas condiciones, falto de mantenimiento. Nos dejaron sin agua por alrededor 2 horas, justo entre 8-10pm aproximadamente.
El personal no es amable, pocas opciones para comer y encima no tienen el menú completo. Mala calidad de los alimentos.
Sólo un elevador en función.
Sofia
4 泊旅行
8/10
Thomas
10 泊旅行
6/10
Staff is amazing as always but the quality of the resort is going downhill.. needs some major upgrades.
Hannah Jo
5 泊の恋人との旅行
10/10
Have stayed here many times and everytime it is a great experience. The staff are the best of any all inclusive in Cancun. The food is great. The beach is fabulous.
Harry D Hoover
8 泊の恋人との旅行
8/10
Staff was amazing. Can definitely use a few upgrades.
Terrence
5 泊の恋人との旅行
2/10
beautifully view. property worse than motel 6
ravi
2/10
This property needs a complete destruction and rebuilt. The WiFi did not work. The property is all inclusive including room service but my room phone did not work. The bedsheets were torn and had major stains on it. The towels had stains on it and looked extremely old. There has been no updates done to the property in 13 years. The view is gorgeous, but this place is lower than a Motel 6. Also ran out of a lot of the food.
Anjana
4 泊の家族旅行
10/10
Awesome place, great fun, lots of food options. Asian Foods not so good. Bed sheets can be better. Beach perfect.
Jingkun
6 泊の家族旅行
2/10
Horrible. We ended up leaving the property early because of the horrible conditions. I have bed bug bites on my legs. I have contact Expedia but they have failed to connect with this hotel for a refund or partial refund. They stated Someone would contact me and I haven’t heard back. This hotel used to be great 4 years ago. The quality in everything has gone down. I will never return.
Christina
4 泊の友人との旅行
2/10
Michael
3 泊旅行
8/10
We have been to Golden Parnassus before and enjoyed the previsous visits. The resort is still nice, though it needs a little TLC (tender loving cared) in paint up trim and etc. But, a great value for customers who use this facility. Great beach, the foods is "excellent' and the staff very polite, cordial and helpful. A nice stay.
Kenneth
6 泊旅行
6/10
The staff is so nice and attentive however the rooms are HOT and the phone didn't work for room service and the maid woke us up daily before 9 am
Lisa
6 泊の恋人との旅行
8/10
Excelente el restaurante Pier 12 tanto la comida como el personal, excelente la limpieza de la alberca. Nefasto el personal del bar de al lado de la alberca y Breeze te atienden fatal, ni te voltean a ver y te ignoran seas del país que seas. El hotel requiere ser refurbished para pasar de bueno a excelente. Por cierto el chico de room service muy amable y dispuesto, al igual que los de recepción muy amables.
Carlos
3 泊の恋人との旅行
10/10
Wanderley a de oliveira
7 泊旅行
2/10
The staff is underpaid and overworked, and management and ownership will do nothing to correct it. Causing the electricity to be turned off and services to not be provided.
David Joseph
4 泊の恋人との旅行
6/10
It was an okay experience
Jean Carlos
4 泊旅行
6/10
Alexander
7 泊旅行
8/10
Didn’t like that the room phone didn’t work, the safe had an error that required overriding to get things out. I would have liked to see more things going on at the resort such as events. I very well could have been out during some of those things but while I was there I only saw and participated in a 3 round game of pool volleyball then they removed the net right after. But the bathroom toilet had problems refilling with water. Stains on the toilet seat, minor cosmetic damage around the building. The staff was amazing though! I’d come back to this location. A handful of negative things didn’t out weigh how great the full experience was. Just could have been better with those things being addressed.
Travis
4 泊の友人との旅行
2/10
The room was dirty. The sixth floor was covered in dragonflies. The food was mediocre a lot of the food that was put out at the buffet didn’t have labels so you weren’t able to tell what you were eating. The water in my friend’s hot tub in her room came out yellow. We were both on the same floor. There were stains on all of the linen washcloths. The showers were extremely slippery with no bars to grab onto somewhat could easily have fallen and gotten very hurt. Most of the staff was kind and friendly, but the overnight Concierge was rude and disorganized. I pay for amenities I never received and rather than him being diligent so that I could get the service and money that I paid for he kept pushing it off on the next person telling me I had to wait the next day And my trip was over. I will never stay here ever again.
I started a dispute immediately with my travel company and of course the hotel never responded to my partial refund request. This place looks great in pictures but in reality it’s very rundown chairs and couches with visibly peeling upholstery. They really sell the 24 hour room service, but the menu is outdated and half of the items are not available . Never again.
De Janiera
4 泊の友人との旅行
10/10
Been here at least 10 times the place could use some work, but the staff is the best in the world. I will continue to go back time after time for that reason.
Don
4 泊の恋人との旅行
10/10
steve
6 泊旅行
10/10
Staff was friendly and accommodating, food was great and service was fast and great as well. Not overpacked with ppl, short wait times, overall great experience