2/10 Poor
May 10, 2022
The property manager is falsely advertising this hotel. The hotel is very outdated, unclean, and has a bad odor. Upon checking in just from the unkept and lack of cleaning from the lobby, i could tell. We immediately requested a refund and why. The manager who stated the system wouldnr allow and that he just work there, we knew qas the actual owner. Its sad people falsely advertise thier establishment and take advantage of people and thier hard earning. We even offered to pay for 1 night and cancel the 2nd, he wouldnt take care of the customer. He kept saying but its the Kentucky Derby. So we paid for 3 rooms for two nights that we couldnt stay in. My room was supposedly being cleaned. We met the cleaning lady on the way out with just a dirty rag in her hand. No cleaning cart, just a rag. Get in the room and i almost thru up, the tub was awful and toilet still had unflushed particles. Went back to the front dest to advise and was told we couldnt cancel because of it. Im going to dispute this as this is not right and dont sit well in my spirt at all. Please dont stay at this place. Poor hygienic practices.
Althea
Althea, 2-night family trip
Verified Expedia guest review
