The customer service given by Abel the manager was atrocious! We were placing a gentleman for two nights into the hotel, sponsoring his stay to remove him and his dog from a domestic situation.
They were refused the reservation we booked for him, and then the manager hung up the phone after screaming at me rudely while trying to sort the problem.
Not only did they refuse the stay, they are refusing a refund. I will never have a kind word to say about this manager or this franchise if they continue to allow this repulsive behaviour.
Charlotte
Charlotte、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年2月4日
Kara
Kara、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025年1月29日
Not happy
Tub was dirty, mold in the shower
Curtis
Curtis、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025年1月12日
Just NO
The lobby is dark and I inviting. The “customer service “ person was totally demeaning towards women. Demanded I enter my PIN number for a credit card transaction - threatened to deny me service when I told him that I do not need to enter my pin. Room was dirty- carpet , the shower door was so coated with hard water markings you could barely see through it. Common touching spots on the doors were literally black.
Jeannette
Jeannette、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月19日
Not getting what's advertised
There was no kettle or ability to make hot drinks in the room. The tea and coffee was provided by the main desk, down a long hall, and was lukewarm at best. It's the only hotel I've ever stayed in where I couldn't make a hit drink in the room.
The tv had minimal channels, and that's once there was a working remote. There was a towel over the sprinkler and it's clear that the hotel has gone through some major downgrades.
The breakfast is a small bag with anuice box, yogurt, and granola bar (nothing peanut free) and there is no restaurant or bar as advertised. The restaurant attached is an Indian restaurant that while popular in Cambridge isn't what you'd expect for a Travelodge or any hotel.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月6日
Ryan
Ryan、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月6日
The website said $90 a night and I got charged $132 a night and they claimed their website was wrong so I got overcharged. The room didn’t had a broken off safety lock, and the walls are not sound proof at all you can clearly hear what the neighbours are watching on tv
alex
alex、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月4日
khosrow
khosrow、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月3日
Mold and mildew around the bathtub, tiles in shower covered in soapscum and limescale.
Stains on sofa, stains on carpet. Staff doesn't care when shown, told to speak to manager that's never there.
Only positive things, are they allow pets and the sheets and towels were clean. Those were the only clean things in the suite.
Billie Joe
Billie Joe、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月2日
nicolas
nicolas、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月2日
Place is Dated verrrry
The place is a very dated place knock it down very Dated stinks of curry
Randy
Randy、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月2日
Jagdeep
Jagdeep、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月2日
Front desk was excellent....hall ways smelled like urine.
宿泊されたお客様
2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月1日
Didn't stay in the room. Toi disgusting. I walked looked around at everything, made a note of all the ways I was disgusted - sight, smell, i didn't touch anything. Light switches and pulled the bedspread down only. Left in a real hurry. Don't understand how this "hotel" has anything to do with the good name of Wyjdham properties. Nightmare.
Jeff
Jeff、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月30日
Excellent calm space.
Sukhman
Sukhman、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月29日
Laud
Laud、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月26日
I have stayed at Travelodges before, and thought this might be up to the same standard. Extremely run down, would never stay there again.
Alida
Alida、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月21日
The check in process was fast and easy. We were 'upgraded' to a first floor, parking lot side room with two queen beds which was lovely as the king was not needed. The staff were friendly and helpful.
The hotel and the rooms were in a state of general disrepair. The carpets in the hallways are rolling and are an accident waiting to happen. Everything feels old sad and worn. The continental breakfast lacked contents. The coffee was fresh and hot, there were juice boxes, yogurt bars, and yogurt as well as apples and bananas. There was NO toast, or pastries which are pretty much implied when one is promised a continental breakfast. I guess you get what you get....the staff looked rather embarrassed. Anyhow thanks for the memories.!
Vivian
Vivian、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月20日
The room was awful, felt like the 70’s and needs an update badly…. Dead bolt was broken on room door and hotel just feels sketchy and rundown! I wish a refund would be possible… never staying here again!
Chris
Chris、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月19日
shower curtain was oid and ripped
toast and bagels and cream cheese would have been a breakfast staple