The staff was arrogant when my friend checked out on December 26th. It seemed like he didn't have proper training. The staff was male and around 55 years old.
We spent three nights here and were pleasantly surprised by how nice the hotel was. The staff were lovely and friendly and the location was excellent for the Letzigrund Stadium. Easy to travel by tram and bus around the rest of the city too. The beds were comfortable (although the pillows could be better!) and our room at the back of the hotel was very quiet.