2/10 Poor
Nov 10, 2019
Dirty, Rude, and Unsafe.
NOT AS ADVERTISED. I arrived and was told I couldn't check in despite calling ahead that I would be a bit late. When I was finally given a bed the room was dirty, the bathroom moldy, and the sheets had a very strong smell that made me itchy. The room had no running AC, only a fan that was as loud as a helicopter. The room was significantly hotter than the temperature outside by morning. The central pool was under construction so only a small part of the courtyard by the bar was accessible. When I reported a man taking photos in the dorm at night I was brushed off. When I tried to leave because of the above issues I was still forced to pay for all of my booking.
Lenna
Lenna, 5-night trip
Verified Hotels.com guest review