Not happy. An iPad was lost during our stay. Since none of my family members have taken it out from the room, someone must have entered into our room and removed (i.e. stolen) it during the time we were having breakfast and a morning walk. The receptionist immediately took actions when we reported the incident but no update after three days despite my two emails and a telephone inquiry. Very disappointed.
This was our second stay at this hotel and the best advice I can give is don't expect anything at all from the room outside it being a place to sleep. Otherwise you will be majorly disappointed. It lacks in almost everything you'd expect, but is obviously the only choice you have. Everything from the bathrooms to the windows leaking rain to the dusty rooms is so underwhelming it almost seems as if it's by design to get you to be out and about all day, and not there. It's actually pretty sad because Ba Na Hills is a wonder of this world and calls for 5-star Intercontinental-level hotels. This hotel would be average at best if it was in the city, and likely 25% of the price you pay to be amongst the beauty that is Ba Na Hills. The saving grace is the staff is excellent, as if everyone in the hospitality industry in Vietnam.
Ryan
Ryan、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月4日
자연속에 조성해 놓은 호텔 방에
밖의 뷰를 내다볼수 있는 여건이
되어 있지 않음
코딱지만한 창 하나가 겨우 있는데
그마저도 밖의 풍경이 시원하게
보이지않아 독안에 든 쥐같아
매우 답답했음.
HYUNEJU
HYUNEJU、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月4日
Cleanliness and walk ability. The mattress in the room was soft and felt well worn with its U shape, like sinking into its middle while sleeping
Dirk
Dirk、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月3日
ที่พักดีมาก ทั้งอากาศและบรรยากาศ
PATAWEE
PATAWEE、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月2日
가격대비 가성비가 좋은편은 아니지만 다음날 골든브릿지와 루지를 편하게 누릴수 있었다.
BOHOON
BOHOON、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月24日
One of a kind experience. Since we stay in the hotel on top of the mountain we got to experience the Golden Hour of the bridge without the crowds