10/10 (最高に素晴らしい)
2025年1月11日
what good is a confirmation??
I arrived with a confirmation in hand and hadn’t expected any difficulty checking in but I spent over an hour but that certainly wasn’t the hotel’s fault! I used points from a Hotels.com gift card to pay for the room and the desk clerk said the card had been declined. Lots of time on the phone, working with several reps, but it was the desk clerk who finally got it straightened out. The last rep I had spoken to said she’d move me to a different hotel. That seems silly to me—just get the card authorized and let me have my room! I appreciate the time and effort of the desk clerk!
Joan
Joan、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ