Most of staffs work properly but room making system and person who handle this part is terrible. Even I asked to clean and make room everyday, they do only half of the day while I stayed.
I strongly ask some refund of this bad service.
Tetsuhisa
Tetsuhisa、7 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 6 月 4 日
it takes 10 minutes by car from Penn station, but relatively safe.
The hotel needs improvements. The room was ok. Our bed sheets were stained. The only amenities in the bathroom were a bar of soap and two make up remover pads which I thought strange.
The room had a mini coffee maker and a refrigerator. We had two cups and two bags that weren’t replaced the next day.
Our stay included breakfast. We came downstairs and gave one look at the breakfast area and went across the street to Kneaders to eat. The breakfast area was disgusting. Never in my 50 years of travel did I come across an area that was unmanaged. There was very little food left, eggs all over, in general food was all over the place. Obviously there was very little help or none at all. All I could think of was, how unsanitary.
For a hotel chain as big as the Hyatt they don’t even offer coffee and tea on a 24 hour basis.
Honestly I hesitate to stay at this Hotel again. I chalk it up to poor management.
Randie
Randie、2 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 26 日
Manuel
Manuel、2 泊の家族旅行
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8/10 (とても良い)
2025 年 4 月 26 日
Damaris
Damaris、3 泊の家族旅行
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2/10 (不満)
2025 年 4 月 20 日
Wil
Wil、2 泊の家族旅行
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4/10 (まあまあ)
2025 年 4 月 20 日
Ahh
*You can only adjust the thermostat so much. Called and complained and magically it got cooler, and in the middle of the night got warmer.
*You have to reserve the pool. Hundreds of rooms and only a room or two at a time can use it. Trash.
*Room does not have microwave, nor room service and if you order out you gotta go pick it up.
*Best part was the staff was really nice(you cant blamethem for hotel decisions) and the valet guy was very helpful. Room was clean
Gregory
Gregory、2 泊の家族旅行
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4/10 (まあまあ)
2025 年 4 月 19 日
Chris
Chris、1 泊旅行
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2/10 (不満)
2025 年 4 月 19 日
Horrible experience
We were supposed to have 2 queen beds and a pull out, they over booked and said they could only give us a king and a pull out for our family of 5. The king bed was actually a queen, we waited 2 hours for additional pillows, blankets and sheets to make a make shift bed for our son. Valet attendant pulled our car around for us to leave but took the keys with him to grab food from across the street so we stood there till he returned. A lot of issues that need attention.
Jan-michael
Jan-michael、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 4 月 19 日
Fine, but won’t stay again
Clean, nice room in a good location in Baltimore. Some issues: breakfast was crazy crowded, not enough seating and they ran out of stuff like oatmeal and coffee. There were not enough towels in the room; they came in to replace them and didn’t leave any washcloths. A much harder-to-fix complaint is that there were only two elevators and one is shared with the cleaning staff. So, you had to wait realllly long for an elevator (as you watch laundry bins traveling across floors). All in all it was fine, but I wouldn’t stay there again.
宿泊されたお客様
2 泊の家族旅行
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8/10 (とても良い)
2025 年 4 月 19 日
Robert
Robert、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 19 日
Dallas
Dallas、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 16 日
Baltimore Inner Harbor
Clean hotel, friendly staff, they don’t have much parking but there is a valet that will greet you at the entrance. Quiet, clean and easy access to Whole Foods and pretty good restaurants right outside the door
Zachary
Zachary、3 泊の家族旅行
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2/10 (不満)
2025 年 4 月 15 日
Fleas in the bed
We found fleas in the bed, terrible experience. This was disgusting and disappointing for a 4-star hotel.
Diana
Diana、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 15 日
Sharese
Sharese、1 泊の友人との旅行
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6/10 (良い)
2025 年 4 月 14 日
Melinda
Melinda、1 泊の家族旅行
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2/10 (不満)
2025 年 4 月 14 日
No pool access, the hotel is trash for the cost
I would not stay here again. I couldn’t use the pool. Front staff was not kind. Continental breakfast was abysmal. Incredibly overpriced for what was delivered with this hotel.
宿泊されたお客様
1 泊の家族旅行
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4/10 (まあまあ)
2025 年 4 月 14 日
POOL REQUIRES RESERVATION, rude staff
Self check in didn’t work. Pool requires a reservation which was booked for the day by the time we arrived. We had been told my the staff days prior we could reserve a spot if we called the morning of our check in. We were denied when we attempted by a very rude reception employee who called herself Rachel. Breakfast didn’t open until 7 so we weren’t able to utilize either of the amenities we specifically booked at this location for. 0/10 don’t recommend. Will not stay here in the future. Photos are of stains/broken areas of the hotel and room we were provided.