Isla Mujeres Ferry Terminal - 82 min drive - 10.1 km
North Beach - 88 min drive - 10.1 km
Dolphin Discovery - 88 min drive - 15.3 km
Getting around
Cancun Intl. Airport (CUN) - 40 min drive
Airport shuttle (surcharge)
Restaurants
Hiroshi Bar - 6 min drive
World Café - 8 min drive
Don Fernando Lobby Bar - 6 min drive
Caprichos Villa del Palmar - 5 min drive
Davinos - 5 min drive
About this property
Finest Playa Mujeres by The Excellence Collection - All Inclusive
Putting you within a 10-minute drive of Playa Mujeres Golf Club, Finest Playa Mujeres by The Excellence Collection - All Inclusive offers a private beach where you can enjoy beach umbrellas, volleyball, and beachside drinks. There's plenty of fun with the 10 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Lizo, one of 12 restaurants, serves Mexican cuisine and is open for dinner. Other highlights at this luxurious property include 2 poolside bars, a rooftop terrace, and a free kid's club. Fellow travelers say great things about the helpful staff and family-friendly amenities.
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Water activities
Kayaking
Land activities
Bicycling
Soccer
Tennis
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
Theme parties
Languages
English, Spanish
At a glance
Hotel size
450 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
One Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Dining
Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)
Children & extra beds
Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Children under 13 years old are not allowed in the spa without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No shows require payment in full, including taxes and service fee.
Also known as
Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive
Frequently asked questions
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive offer free cancellation for a full refund?
Yes, Finest Playa Mujeres by The Excellence Collection - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there are 10 outdoor pools and a children's pool.
Are pets allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 3904.21 per vehicle roundtrip.
What are the check-in and check-out times at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
What is there to do at Finest Playa Mujeres by The Excellence Collection - All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, Pilates, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 10 outdoor swimming pools. Finest Playa Mujeres by The Excellence Collection - All Inclusive also has 2 swim-up bars, 2 poolside bars, and a private beach, as well as a steam room, spa services, and a garden.
Are there restaurants at or near Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there are 12 onsite restaurants, featuring alfresco dining and Mexican cuisine.
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Finest Playa Mujeres by The Excellence Collection - All Inclusive like?
Finest Playa Mujeres by The Excellence Collection - All Inclusive is in Playa Mujeres, a short 14-minute walk from Mujeres Beach.
Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 4, 2024
We had a wonderful time with our 2 year old on this family vacation! The Finest resort is so accommodating to families (especially young kids). The Junior Swim Up Suite room was excellent for nap time because the parents could just sit outside in the pool/sun. The staff was extremely kind to us and our child. The food was excellent - we did a date night to the French restaurant and hired an on-site babysitter. Truly a magical vacation that exceeded my expectations. I would recommend this to any young family looking for an elevated, comfortable vacation!
Mallory
Mallory, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 27, 2024
Irina
Irina, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 18, 2024
Caroline
Caroline, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 11, 2024
Sweet family birthday
Corina
Corina, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 8, 2024
Nicolas
Nicolas, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 6, 2024
Eric
Eric, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 30, 2024
Diana
Diana, 4-night trip
Verified Hotels.com guest review
4/10 Fair
Aug 26, 2024
not honest
mohamad
mohamad, 3-night trip
Verified Expedia guest review
6/10 Good
Aug 26, 2024
Food isn’t that great. It’s edible. They start cleaning super early and you can hear them working right outside your door. I was woken up everyday 7am. They were brushing the floor or something. We paid an upgrade for our own pool in our room and the room was nice but the walk to the beach was SUPER far.
Norma
Norma, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 24, 2024
This resort is beautiful and service is fantastic! Staff are all so helpful and happy to serve. Food options are great for everyone including the kids. Book a swim up suite, you won’t regret it!
Greg
Greg, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 22, 2024
Great for families. We were treated very kindly and the property was spotless. Food is 4/5 and the Golden Bar has excellent cocktails. Wonderful kiddie pool. Seriously just go!
Melanie Dianne
Melanie Dianne, 5-night trip
Verified Expedia guest review
6/10 Good
Aug 21, 2024
The good
I love finest playa mujeres !! It’s a beautiful property very well maintained and immaculately cleaned . The beach is so beautiful my favorite part of it all .customer service is amazing and everyone is always willing to help you with whatever issue you have . I have a 6 month old baby and they would literally answer to my every need . The room service snack bar drink service all amazing . I never met a rude waitor or waitress they are always smiling saying helllo and even saying my pleasure when you say thank you . My favorite restaurant the buffet . Wide array of foods flavors very nice . We also tired all the other restaurants . Brass was good and also shoji for the sushi lovers was great!!!!!
The not so good
Idk if it is a property issue or a Cancun issue but this is my second time at the resort and there is a huge mosquito problem there . They are everywhere and will swarm you . Off , nat pat and bug spray didn’t help nothing helped . I wish they would do something about this. It personally is a very Uncomfortable and annoying not being able to enjoy much because of the mosquito situation . It is very out of control .
Sinan
Sinan, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 21, 2024
Great value. Kind staff. Perfect location. Awesome beach.
Ella
Ella, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 20, 2024
Michael
Michael, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 19, 2024
Property is well kept and the food is good
Brandon
Brandon, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 18, 2024
Everything was amazing! My family and I had a great time. Definitely will come back. The main bartenders at the lobby Romero , Alberto, Joahan , Josue and Julio great customer service. Kids club smCatherine and Adi and Tania super sweet and attentive to my daughter.- room service Uzziel great decorated our room for my daughter birthday. Lizo Mexican restaurant julio and Pedro, German amazing service. I had the best massage by Magdalena she was amazing.
Jeimmy
Jeimmy, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 18, 2024
It’s an excellent resort and the service was fantastic. The food in the restaurant was great, there is a bar almost every corner you turn, even in the swimming pools…had a great time
Babatunde Cornelius
Babatunde Cornelius, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 17, 2024
The people like Andres from Surf and Turf made this stay extra special. Don’t forget to drink the Carajillo’s and the Mezcalitas.
michael
michael, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 17, 2024
Ravi
Ravi, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 15, 2024
Excellent
Kristen
Kristen, 4-night family trip
Verified Expedia guest review
8/10 Very Good
Aug 13, 2024
Love the place and the service was great! But i guess the food could be better
Alfredo
Alfredo, 4-night family trip
Verified Hotels.com guest review
4/10 Fair
Aug 12, 2024
No staff members knew directions
Servers/bartender’s not friendly acting like they were being bothered everytime we ordered a drink
Ac in lobby broken
Food very subpar
ATIT
ATIT, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 11, 2024
Loved our stay with this hotel everything from the staff, service, food and the room set up really caters to our little family. Such a family friendly resort. I will say my only complaint is the reservations for certain restaurants can’t be made until you arrive which we were a party of 15 made it very difficult. We would even get service at our private pool! Itzel was fantastic! Would return!
Zarah
Zarah, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 11, 2024
Kimberly
Kimberly, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 10, 2024
We had a jr auite with private pool. The service and the food were good. We werent pushed to buy anything and were never told we couldnt get into a restaurant without reservations. Kids club was fun for my 4 and 8 year old. Will defintely be booking again. Oh, the beach was clean (we went end of July).