To whom it may concern,
I wish to make a complaint about the room I received whilst staying at the Carlton Downtown, Dubai 23-27 February 2025.
Upon arrival, I asked reception for a room with a view of the Burj Khalika and was told I could have one. When I went into the room, there was no view. I asked reception again and was assured that I would be moved the following day. The same thing happened every day and I was never moved, despite promises that I would be. I was eventually offered the possibility of one night in a room with a view but it was too late by then.
I am really unhappy about this and it spoiled my stay.
Thank you