I had been instructed to look for the black-painted hotel, only to discover it has now been painted light blue. I made my way down to the basement where I was greeted by a dingy, unwelcoming corridor with no lighting. I had to use the torch on my phone just to find my room. When I entered the room, I was shocked. It looked nothing advertised on the website. There wasn't a single photo showing a room of this standard. Describing it as a "Deluxe Double Room" is, in my opinion, extremely misleading. The double bed was pushed up against the wall in the corner, there were bunk beds, a kitchen sink and basic kitchen units. There wasn't even a wardrobe to hang clothes or a chest of drawers, meaning I had to live out of my suitcase for my stay. The room was advertised as non-smoking, it smelt of stale cigarette smoke. However, the worst issue was the toilet. It was blocked on arrival and overflowing with toilet paper, making it unusable. I arrived on 26 April 2026 and reported the blocked toilet immediately via WhatsApp, as there is no telephone number. They responded promptly and said maintenance would attend, nobody ever came. I repeatedly sent WhatsApp messages chasing an update, but achieved nothing. eventually vacated the room on Wednesday 29 April. It wasn't until around 5pm that day that I finally received a WhatsApp message saying maintenance had attended, noticed there were no personal belongings in the room. Today 6th July I still have not had a reply. AVOID.
