This was the worst experience of a hotel booking it is possible to imagine. When I arrived at the hotel it was in a disgraceful state with rubbish everywhere. It soon became clear that this was no longer a hotel but a shelter for the homeless. The only person available to speak to was a security guard who gave me the number of the owners, who are based in India. They didn't even know that they owned the hotel, far less whether it was open or not. I had to book into another hotel, obviously. Getting a refund was almost impossible and this website was completely useless. They have no presence in the UK and communication is through very poor call centres. I asked for compensation for the inconvenience and expense I had suffered but was offered nothing. If you are a traveller in difficulty this website will offer you nothing and I will never run the (high) risk of using it again.
fraser
fraser、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2020 年 9 月 17 日
宿泊されたお客様
2 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2020 年 5 月 16 日
Nathan
Nathan、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2020 年 5 月 15 日
Faith
Faith、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2020 年 4 月 5 日
Overall a good stay
We had a good stay, the room was clean. Unfortunately our atay was during the covid- 19 lickdown so we had no access to the pool, gym or restutant so I can really just comment on the room and service.
Service was really good have nothing bad at all to say about the employees at the hotel.
Room was good and clean.
Nathalie
Nathalie、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2020 年 3 月 19 日
Service A*
The gentleman on the front desk were more than helpful. Bed comfortable, however hard to achieve a fully peaceful sleep from the light of the hallway.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2020 年 3 月 16 日
Noise is unbearable....
Would never return to this hotel or recommend it. he hotel had a horrible smell in the reception area and then also very unpleasant 'air freshener' smells outside the rooms. worst of all was the 'generator' noise coming from ouside. It was deafening. There was a party/function which went on until around 3 am which again mad eit impossible to get any sleep. The rooms were very shabby and dirty. All in all the worst hotel experience I h ave ever had. Do not let the tranquil image of the pool persuade you that the Lansdowne is in any way relaxing or tranquil!!
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2020 年 3 月 15 日
Ricardo
Ricardo、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2020 年 3 月 15 日
Advertised as parking on site, no parking whatsoever. Nearest car park £11:50 for overnight parking I was told by reception but has a height restriction of 1.80m!
宿泊されたお客様
1 泊の出張
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2020 年 3 月 15 日
Nuce Italian restaurant and swimming pool with sauna and a gym
宿泊されたお客様
1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2020 年 3 月 11 日
Für den Preis war alles okay. Das Personal wirkte ein wenig unmotiviert.
宿泊されたお客様
4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2020 年 3 月 9 日
STUART
STUART、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2020 年 2 月 24 日
melanie
melanie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2020 年 2 月 19 日
宿泊されたお客様
1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2020 年 1 月 27 日
Well located in Croydon, very central which is excellent. Price was pretty good, for some reason was cheaper to book on the day than 3 months ahead?? Bed is surprisingly comfortable.