The room was clean and comfortable. The night staff were not friendly or accomodating. The staff refused to provide me full size towels and instead eventually after asking multiple times provided me with small hand towels. If you are planning a stay at this hotel you will get a decent hotel room but no quality customer service, be advised. I would not go back to this hotel in the future because of the experience. I suggest the Holiday Inn Riverfront and Hampton Inn and Suites Downtown for quality customer service.
Amy
Amy、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月24日
Stephen
Stephen、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月15日
Jessica
Jessica、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月23日
Great stay!
Very clean and staff courteous
Jo Ann
Jo Ann、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月23日
Shane
Shane、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月4日
Wendy
Wendy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月3日
Young lady in the cafe was very unfriendly!! Did not acknowledge me or other black guest when we went to get breakfast yet was very friendly and chatty with the white couple that arrived not long after! Only spoke when we spoke to her and had a blank unfriendly face!! On the way back through to the room I had to acknowledge the receptionist to even get a hello!! No one ever said hello how is your stay? Is everything okay with your room? A simple wave would have been better than nothing!! Although the Gardner was very sweet and held a great conversation I wouldn’t recommend to anyone of color!!
Dea
Dea、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月2日
Mark
Mark、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月29日
Gregory
Gregory、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月27日
Brandie
Brandie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月25日
Bryce
Bryce、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月22日
Updating the pool area would make this an even better place to stay. Staff was friendly, enjoyed the fire pit and lounge area.
My room was handicapped but the toilet was standard which was hard to sit down on, it needed a high rise toilet. I didn't understand this in a handicap room.My sofa bed was a small round couch, it was not queen size as I was expecting. I also was mislead about breakfast. My understanding was there would be a free/continental breakfast.you had to buy it. Too many misleads.
Shirley
Shirley、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年11月8日
Jessica
Jessica、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月5日
Property and staff were fantastic, I felt extremely safe; they offered breakfast daily with a plethora of options, the bed and room were comfortable, I definitely recommend!