I have stayed here many times and consider it one of my favorite hotels in NYC. I have a room type preference which I booked and paid for. I added a comment in the notes section of the booking reiterating my preference. I was assigned a room that was not a Superior King. For starters the bed was a queen. Unike my preferred room type, this room had no counter space. No drawers. Not even one of those wood & strap X stands to lay your suitcase on. I was forced to dress from suitcases on the floor. The square fixture that houses the minifridge was empty. The bedroom area had a hallway light, a ceiling light, a light trim feature around the headboard, and two table lamps on each side of the bed. That is 5 light features. One bedside table lamp worked. It was the only source of light. The bathroom was half the size of the Superior King bathroom. It lacked the pole from which you could hang jackets and slacks. It lacked the three tiers of shelving where you could stack the folding clothes you brought. The room was inferior in every way. Now i should have returned to the front desk right away. Instead, i made the mistake of responding to the Hotels.com email asking how my check in was. Once i shared all of the above with Hotels.com, it became necessary to shut my mouth and wait for a response. 48 hours i waited. Nothing. I decided to approach the front desk myself. It was the first they heard of my unhappiness. Within 30 minutes i was in the room i booked and paid for. Thank you HYH.