When we first arrived after a very long day, I settled the kids in while my husband brought up the luggage. We sat down to eat and watch TV only to find out the TV had no picture, only sound. They were able to come up and get the picture to turn on but it was so fuzzy it hurt my eyes. We decided to go swim instead. The water was so cold, the kids got out after about 10 minutes. There were no pool towels and I had to walk back to the front desk. They had none but did end up bringing some down later. As we approached bedtime, I went to pull out the sleeper sofa for my daughter, only to find it was completely broken. She ended up just sleeping on the regular cushions since she is small but it was an exhausting night. The entire first floor smelled like a dead mouse and the pumpkin air freshener they were using to cover it up did not make a good combination. We will not be returning.
Overall, the staff was very nice and tried to help but the hotel itself is so rundown.