Our stay at Masseria Montepaolo was disappointing despite its potential. The photos promise luxury, but poor management and maintenance undermine the experience.
We arrived at 3:00 PM but had to wait an hour and a half for our room, despite repeated “just 10 more minutes” updates. The promised upgrade to a larger room seemed unlikely, as the hotel was fully booked, and the room was still small.
The “fully-equipped spa” advertised on Expedia was under construction, leaving us without this amenity despite repeated promises to arrange access at a sister hotel. This felt like false advertising, as key facilities weren’t available.
Maintenance was another issue—showers were unpredictable, with water temperature and pressure constantly fluctuating. Staff promised fixes, but the problems persisted.
Dining had potential with a charming garden and quality local products, but loud beach bar techno music ruined the ambiance. Complaints were met with minimal response, which was disappointing for a hotel that should offer peace and quiet.
In summary, Masseria Montepaolo needs better management to address these issues and deliver the experience it advertises. The hotel could be wonderful, but misleading promises and poor service make it fall short.
A note for travelers: there are no elevators, so heavy luggage or mobility issues could be a problem.
