My first time at an adult only, all inclusive resort. I loved it and would go again. The service, staff and accommodations were top notch. Especially the staff who were so friendly and attentive. We booked a couples massage in the spa. It was incredible. I’ve never experienced such luxury.
RACHEL
RACHEL、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年1月7日
We’ve been going to this resort for eight years and it looks like they have cut back on a few things. The Spa was redone, but they didn’t allow you to use all the facilities to do your water treatment. New Year’s Eve was cut back tremendously. We were very disappointed. The food was good, Service was pretty good. I think they were short on help.
Sandra
Sandra、5 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年1月7日
Gone downhill
We were returning to the hotel (this was our third time there). It was as we remember except the food seems to have gone downhill quite a bit. And it was hard to get any non well liquor (I mostly drink tanqueray and they kept selling out I was told). Also the pool bar staff really don’t like making the more complicated drinks — beers no problem.
宿泊されたお客様
4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月30日
Jason
Jason、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月11日
Therese
Therese、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月24日
Joe
Joe、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月24日
Rameela
Rameela、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月22日
William
William、4 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
Fantastic stay, a little slice of paradise
Jose
Jose、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月6日
Transportation was in time and very kind!
Anangelina
Anangelina、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月5日
Katelyn
Katelyn、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月4日
First time in Cancun and first time at this property. I understand why many folks seem to come back for more. Our stay was magical! The food and drinks were delicious. All of the staff was super nice and accommodating. I would say this should be your choice if you're looking to enjoy a nice and quiet vacation. It's a little far from the "town" so cab prices are high if you plan on doing some exploration outside of the resort. We only left once during our stay to visit Isla Mujeres, and although it was beautiful, it was very busy. Truly made me appreciate the location and resort so much more for its peace and calmness.
Jennifer
Jennifer、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月4日
Room, beach, pools, amenities, and service excellent! We had an issue with elevators not working in 2 buildings and we were not told…as a result, we had to change rooms the following day.
Ramon
Ramon、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月3日
Pros
Staff, services and food were great.
Cons
Rooms are a bit dated. The private plunge pool had chipped paint and broken jets.
Elham
Elham、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月3日
Wendollyn Jean
Wendollyn Jean、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月2日
eduardo
eduardo、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月30日
Tye
Tye、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月30日
I loved it being adult only. I felt safe.
Kenzi
Kenzi、6 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月28日
Disappointing
I went tô Excellence Riviera Cancún Douro years ago was perfect, because of it i go tô another Excellence Hotel. Was disappointing. I take the Excellence Club, and do not value the money, the Club smelled bad and there was nothing tô eat with the drinks. Most of the restaurants have a common food. In fact the hotel is much expensive for the things it gives.
Exception tô Heidi, that make the beach service and Vilma the manager of foods and drinks
Rafael
Rafael、8 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月27日
Greysen
Greysen、10 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月26日
Overall it was amazing experience, however the elevator in building 7 was out of service too often which caused an inconvenience and the Wi-Fi was very weak. The 7 restaurants gave a variety of Yummy food. Will visit again.
Tavon
Tavon、5 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月25日
I enjoyed the entertainment especially Mex night. The pool was very nice to relax by. My drinks were a bit watered down. I really wish there was more authentic mexican food available. Also more headphones for silent disco. Also more shopping and affordable souvenirs as the gift shop was a bit pricey. Fernanda at Lobster house was wonderful and so was Fabian who conducted water aerobics.
Mandy
Mandy、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月24日
It was disappointing at check in. We paid for an ocean front suite with rooftop pool. At check in we received an ocean view room. After 2 days they had the correct room for us. There was quite a different price difference but we have not be reimbursed! It is Lao a hassle to have to change rooms and wait for one to be ready to go into.
Again, I feel we need money/ credit back on the building and room change.
christine
christine、7 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月24日
I liked the cleanliness of the property. I didn't like the lack of entertainment, the food was luke warm, at best, at most of the restaurants. I prefer my meals to be served hot when they arrive at my table.