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Nagoya Tokyu Hotel

4.5 star property
Luxury hotel with 4 restaurants, near Osu Shopping District

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Photo gallery for Nagoya Tokyu Hotel

Exterior
Indoor pool
Minibar, in-room safe, desk, blackout drapes
Lobby
Royal Suite Maisonette Room, Non Smoking, 174.5sqm | Minibar, in-room safe, desk, blackout drapes
In the heart of Nagoya City Centre, Nagoya Tokyu Hotel offers a luxurious retreat with shopping on site and a coffee shop to start your day. Unwind in the sauna or enjoy French cuisine at one of four on-site restaurants, where breakfast is also served. With dry cleaning/laundry services and two bars, this hotel has left previous guests praising its helpful staff.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Breakfast available
  • Health club
  • Sauna
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front-desk safe

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
The current price is ￥12,739
￥15,835 total
Jul 9 - Jul 10

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Executive Floor Double Room Separate Bath Type, Non Smoking, 31.5sqm

Minibar, in-room safe, desk, blackout drapes

Executive Floor Double Room Separate Bath Type, Non Smoking, 31.5sqm

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Floor Twin Room Separate Bath Type, Non Smoking, 31.5sqm

Executive Floor Twin Room Separate Bath Type, Non Smoking, 31.5sqm | Minibar, in-room safe, desk, blackout drapes

Executive Floor Twin Room Separate Bath Type, Non Smoking, 31.5sqm

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 31 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room, Non Smoking (22sqm 160cm bed)

Minibar, in-room safe, desk, blackout drapes

Standard Double Room, Non Smoking (22sqm 160cm bed)

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, 1 Double Bed, Non Smoking

Minibar, in-room safe, desk, blackout drapes

Superior Double Room, 1 Double Bed, Non Smoking

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Smoking, Corner

Combined shower/tub, deep soaking tub, hair dryer, slippers

Suite, Smoking, Corner

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Bidet
Shower/tub combination
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Floor Twin Room B, Non-Smoking, 31.5sqm

Minibar, in-room safe, desk, blackout drapes

Standard Floor Twin Room B, Non-Smoking, 31.5sqm

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 31 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Suite, Non Smoking (Presidential, Twin)

Minibar, in-room safe, desk, blackout drapes

Suite, Non Smoking (Presidential, Twin)

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 86 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Double Room, Smoking (21.9sqm 160cm bed)

Minibar, in-room safe, desk, blackout drapes

Superior Double Room, Smoking (21.9sqm 160cm bed)

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Single Room, Non Smoking (20sqm 140cm bed)

Minibar, in-room safe, desk, blackout drapes

Superior Single Room, Non Smoking (20sqm 140cm bed)

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite Room, Non Smoking, 123.9sqm

Minibar, in-room safe, desk, blackout drapes

Royal Suite Room, Non Smoking, 123.9sqm

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Bidet
Shower/tub combination
  • 123.9 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Royal Suite Maisonette Room, Non Smoking, 174.5sqm

Royal Suite Maisonette Room, Non Smoking, 174.5sqm | Minibar, in-room safe, desk, blackout drapes

Royal Suite Maisonette Room, Non Smoking, 174.5sqm

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Bidet
Shower/tub combination
  • 174.5 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Twin Room A, Non Smoking (29.7sqm)

Minibar, in-room safe, desk, blackout drapes

Superior Twin Room A, Non Smoking (29.7sqm)

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 30 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Standard Floor Twin Room A, Non Smoking, 29.7sqm

Minibar, in-room safe, desk, blackout drapes

Standard Floor Twin Room A, Non Smoking, 29.7sqm

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 30 sq m
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Suite, 1 Double Bed, Non Smoking, Corner

Minibar, in-room safe, desk, blackout drapes

Suite, 1 Double Bed, Non Smoking, Corner

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Bidet
Shower/tub combination
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, Non Smoking (19.6sqm 140cm bed)

Minibar, in-room safe, desk, blackout drapes

Standard Single Room, Non Smoking (19.6sqm 140cm bed)

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Corner Suite Twin Room, Non Smoking

Corner Suite Twin Room, Non Smoking | Minibar, in-room safe, desk, blackout drapes

Corner Suite Twin Room, Non Smoking

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Bidet
Shower/tub combination
  • 60 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Twin Room, Non Smoking

Minibar, in-room safe, desk, blackout drapes

Executive Twin Room, Non Smoking

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 30 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Single Room, Non Smoking, 19.6sqm

Minibar, in-room safe, desk, blackout drapes

Executive Single Room, Non Smoking, 19.6sqm

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Single Room, Smoking (20sqm 140cm bed)

Minibar, in-room safe, desk, blackout drapes

Superior Single Room, Smoking (20sqm 140cm bed)

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room A, Smoking (29.7sqm)

Superior Twin Room A, Smoking (29.7sqm) | Minibar, in-room safe, desk, blackout drapes

Superior Twin Room A, Smoking (29.7sqm)

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 30 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Executive Floor Double Room, Non-Smoking, 21.9sqm, No extra bed accepted

Minibar, in-room safe, desk, blackout drapes

Executive Floor Double Room, Non-Smoking, 21.9sqm, No extra bed accepted

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room B - Non-smoking Teppanyaki Dinner at 7:30PM Included

Ryokan dining

Superior Twin Room B - Non-smoking Teppanyaki Dinner at 7:30PM Included

Highlights

Heating
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
Hair dryer
  • 31.5 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room B - Non-smoking Teppanyaki Dinner at 6PM Included

Ryokan dining

Superior Twin Room B - Non-smoking Teppanyaki Dinner at 6PM Included

Highlights

Heating
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
Hair dryer
  • 31.5 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room B, Non Smoking (31.5sqm)

Minibar, in-room safe, desk, blackout drapes

Superior Twin Room B, Non Smoking (31.5sqm)

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 32 sq m
  • Sleeps 6
  • 2 Twin Beds

View all photos for Superior Twin Room B, Smoking (31.5sqm)

Minibar, in-room safe, desk, blackout drapes

Superior Twin Room B, Smoking (31.5sqm)

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 31 sq m
  • Sleeps 6
  • 2 Twin Beds

View all photos for Superior Floor Twin Room C, Non Smoking, 31.5sqm, Separated bath/toile

Minibar, in-room safe, desk, blackout drapes

Superior Floor Twin Room C, Non Smoking, 31.5sqm, Separated bath/toile

Highlights

Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Bidet
Shower/tub combination
Deep soaking bathtub
  • 31 sq m
  • Sleeps 5
  • 2 Large Twin Beds

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About the neighborhood

Map
4-6-8 Sakae, Naka-ku, Nagoya, Aichi-ken, 460-0008

What's nearby

  • Oasis 21 - 4 min walk - 0.4 km
  • Chubu Electric MIRAI TOWER - 9 min walk - 0.8 km
  • Osu Shopping District - 10 min walk - 0.9 km
  • Nagoya Castle - 3 min drive - 2.4 km
  • Vantelin Dome Nagoya - 5 min drive - 4.2 km

Getting around

  • Komaki Airport (NKM) - 26 min drive
  • Chubu Centrair Intl. Airport (NGO) - 46 min drive
  • Sakaemachi Station - 9 min walk
  • Chikusa Station - 21 min walk
  • Tsurumai Station - 21 min walk
  • Sakae Station - 8 min walk
  • Shin-sakaemachi Station - 10 min walk
  • Takaoka Station - 11 min walk

Restaurants

  • ‪鎌田炭焼ステーキ - ‬1 min walk
  • ‪世界の山ちゃん - ‬2 min walk
  • ‪なるとや - ‬2 min walk
  • ‪そーれ - ‬2 min walk
  • ‪中国料理回味 - ‬4 min walk

About this property

Nagoya Tokyu Hotel

Nagoya Tokyu Hotel offers a great location, putting you within a 15-minute walk of Oasis 21 and Osu Shopping District. Guests can visit the health club for a workout or grab a bite to eat at Loire, one of 4 restaurants, which serves French cuisine and is open for lunch and dinner. This luxurious hotel is also just a 5-minute drive from Nagoya Castle and Vantelin Dome Nagoya. Fellow travelers say great things about the helpful staff and location. The property is just a short walk to public transportation: Sakae Station is 8 minutes and Shin-sakaemachi Station is 10 minutes.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 564 rooms
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Additional fees of 1100 JPY apply to children 4-5 for breakfast, when sharing existing bedding with their parent. Fees are collected at the property.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Covered onsite self parking (JPY 1200 per day; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Bed rails

What to do

  • Shopping

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1987
  • Safe-deposit box at front desk
  • Health club
  • Sauna
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels
  • Pay movies

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Bidet
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Loire - This restaurant specializes in French cuisine and serves lunch and dinner. Reservations are required.
Nangoku Shuka - This restaurant serves lunch and dinner. Reservations are required.
Nada Mann - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 4000 for adults and JPY 2200 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for JPY 5500.0 per night

Parking

  • Covered self parking costs JPY 1200 per day with in/out privileges
  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Facility access costs JPY 3300 per person, per day. Facilities include fitness facilities, a sauna, and a swimming pool.
  • Pool access available from noon to 9:00 PM
  • Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, American Express, Diners Club
Cashless transactions are available.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Nagoya Tokyu
Hotel Tokyu Nagoya
Nagoya Hotel Tokyu
Nagoya Tokyu
Nagoya Tokyu Hotel
Tokyu Hotel Nagoya
Tokyu Nagoya
Tokyu Nagoya Hotel
Nagoya Tokyu Hotel Hotel
Nagoya Tokyu Hotel Nagoya
Nagoya Tokyu Hotel Hotel Nagoya

Frequently asked questions

Does Nagoya Tokyu Hotel offer free cancellation for a full refund?

Yes, Nagoya Tokyu Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Nagoya Tokyu Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Nagoya Tokyu Hotel?

Yes. Self parking costs JPY 1200 per day.

What are the check-in and check-out times at Nagoya Tokyu Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Nagoya Tokyu Hotel and nearby?

Nagoya Tokyu Hotel has 2 bars and a sauna, as well as a health club.

Are there restaurants at or near Nagoya Tokyu Hotel?

Yes, there are 4 onsite restaurants, featuring French cuisine.

Does Nagoya Tokyu Hotel have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Nagoya Tokyu Hotel like?

Nagoya Tokyu Hotel is in Nagoya City Centre, a short 8-minute walk from Sakae Station and 10 minutes' walk from Oasis 21. Travelers love the hotel's prime location.

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Nagoya Tokyu Hotel Reviews

Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Shopping
Restaurant
Gyms (public)
Family friendly
Luggage
Location
Trip
Lobby

What guests liked

  • The property offers a wide range of dining options with many restaurants nearby. (11 reviews)
  • Breakfast options were excellent with a wide variety of choices. (13 reviews)
  • The property offers convenient and spacious parking facilities, a significant advantage for visitors with cars. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great place and location

Great place and accommodated our every need.
Amarjot, 4-night trip

10/10 Exceptional

clean room , Kind service and nice hotel bar at 2F.
Min-Hsien, 3-night trip

10/10 Exceptional

Staff was nice and helpful
Yuen Lie Lily, 4-night trip

10/10 Exceptional

Good location
2-night trip

10/10 Exceptional

Great last minute stay

Great location from station. Walking distance to Science museum and ton of shopping areas. Would stay here again.
Jessica, 1-night trip

10/10 Exceptional

Beautiful hotel with high quality services! Great Staff!
Hilda, 3-night trip

8/10 Very good

Hotel lobby was very nice but beds were lumpy and uncomfortable. Room was very clean though!
ANNA, 2-night trip

10/10 Exceptional

Location is a plus

Great location. Amenities are complete. Besides a 24 hr grocery and drugstore where all the tourgroups go so it was great because we can complete our shopping easily
Dorothy, 3-night trip

10/10 Exceptional

One of the best hotels in Japan !!
MANUEL, 1-night trip

10/10 Exceptional

Excellent hotel in vibrant city center of Nagoya

Excellent hotel near the vibrant center of Nagoya. Rooms are big enough (given the Japanese standards). Breakfast in Montmartre is buffet style. Hot and cold dishes. Only slight problem: Waiting lines at the coffee machine. The Montmartre Breakfast room can be crowded between 7.30 and 9 AM.
Dirk, 4-night trip

10/10 Exceptional

We enjoy your quality room and service so much.
CHI CHUEN, 3-night trip

10/10 Exceptional

What an amazing staff at Nagoya Tokyo Hotel! So accommodating, friendly and professional!
Eileen, 3-night trip

10/10 Exceptional

Tokyu hotels have long-established reputation in Japan and they work hard to keep it.
Chiharu, 3-night trip

10/10 Exceptional

For North American travellers, this property is much better than its rating. It is a beautiful property about a 10-15 minute taxi ride from Nagoya station. Local train station from the hotel is about a 5 minute walk. Staff is extremely knowledgeable and friendly. Most spoke enough English to help us navigate the local sights and train system. Many restaurants and stores in the area. It took us about 10 minutes to get from the hotel to Nagoya castle. Very highly recommended
1-night trip

10/10 Exceptional

Wonderful service
Grant, 3-night trip

10/10 Exceptional

Staff is very helpful
Evangel, 6-night trip

10/10 Exceptional

Best customer service i’ve had in a hotel so far.
Jonas, 3-night trip

10/10 Exceptional

Excellent hotel in convenient location

The staff is wonderful. The morning breakfast buffet is excellent. It is best to include the breakfast with the price of the room. The rooms are small, but very clean, furnished with adequate toiletries and a comfortable bed. Its location makes this hotel a great option. It is only a five-minute walk to the subway station and shopping area in Sakae. I highly recommend this hotel.
James, 13-night trip

10/10 Exceptional

Excellent customer service. All staff is very attentive and helpful, all with a smile and professional. Room is large compared to other hotels in Japan.
tyler, 1-night trip

10/10 Exceptional

The service at this hotel is exceptional. Nothing short of excellent provided here. Everyone is very accommodating and patient and friendly. Will definitely stay here again in my next trip to Nagoya.
Stephen, 2-night trip

10/10 Exceptional

nice
TAKAAKI, 1-night trip

8/10 Very good

GOOD
shunji, 1-night trip

6/10 Good

Convenient with good service support.

I have decided to book two rooms in this hotel based on the rating, photos of the hotel and the location in the center of the city Sakae. Hotel front door and lobby looked grand on arrival, however both the rooms and the toilets are quite outdated when we walked into the room. The toilets, the rooms and the bedsheets are clean; however some of the bed mattresses need replacement as it was very soft probably due to the beds must have slept by many visitors previously, making it difficult for me to sleep in the middle of the bed, but to sleep by the side of the bed during my stay. One thing I have to give a big credit to the Concierge, especially Molly, they have given very good advise to us to go around Nagoya and she has made extra effort to print the direction for us and looked for us when we were having breakfast in the restaurant. All of us really impressed of her professionalism. Overall, the hotel is quite good, however it's definitely time for them to renovate the guest rooms where possible.
Kennie, 6-night trip

4/10 Fair

Hotel needs better trained staff.

Untrained & arrogant staff. The bell Desk booked the wrong taxi leading to delay & extra costs. He is Untrained for the job he is tasked for. The FO Manager was rude & arrogant. When asked to speak to his manager, said he is the highest ranking person the guest can talk to! Never seen such arrogance in the hospitality sector. And that too in Japan. Rooms are dated but ok & location is nice. Avoid rooms on lower floors as they have no view.
Hemant, 3-night trip

6/10 Good

It was an ok stay.

“We had an unfortunate incident at check-in. The hotel claimed that we had booked a smoking room, which we absolutely had not. We were traveling with two small children, so a smoking room would have been bizarre. We had to pay an extra 4,000 yen for a different room and wait 30 minutes for it. This was very difficult as we were traveling with a two-year-old and a five-year-old. However, the room was spacious and comfortable. Personally, I wasn’t too fond of the breakfast. Buffets in general don’t feel very ‘eco-friendly’—a lot of food gets wasted.”
Julia, 2-night trip