When we first got there, the man working was amazing. He was incredibly helpful, accommodating, sweet. He were there for a funeral, and he asked if we needed late checkout. We didn’t think so, so we said no thank you.
The next morning, we realized we may need a little extra time. We came downstairs to find an older couple leaving with their bags. The woman working said to them “you know you guys can get late checkout and not leave til one, right? You don’t have to leave now!” They said that’s ok we are headed out. And it was our turn. We explained we were offered late check out last night and now realized we may need it and she said “sorry, nope. Too late now” very rudely. After we just heard her telling the couple leaving that they don’t have to if they don’t want to. Then my parents asked her for an extra chair for their room for medical reasons and she rudely snapped “WHAT FOR” which is not right at all. If the other man worked the whole time we would have had a pleasant stay. But I’m not sure why that woman felt the need to be nasty and treat us like we weren’t important enough.
