Air conditioning was not working. It was so cold and uncomfortable.
Ayane
1 泊の家族旅行
10/10
Erin
2 泊旅行
10/10
Martha
1 泊旅行
8/10
Richard
2 泊旅行
6/10
Amy
1 泊旅行
10/10
Customer Service at its BEST! The staff at Collegiate care about their guest’s experience! The friendly staff answered all of my questions and were accommodating to all of my needs. Being from out of state, I was put at ease in getting around with their informative staff - Monica, Stephanie and shuttle staff Fred and Sara. I can’t wait to visit again soon! Oh! And it is close to SU, clean, with all the amenities too!
Marti
1 泊の家族旅行
8/10
Truman
1 泊の出張
10/10
Pam
1 泊の家族旅行
6/10
Gianluca
2 泊旅行
10/10
From the moment we walked in the lobby which was later in the evening. We were assisted by a beautiful welcoming woman. She checked us in within seconds. Although the rooms were a bit smaller than we expected, clean and cozy. We had our party of seven which we had two rooms and no complaints. If I had only one thing to say negative was the iron boards covers needs to be changed.
We left one of our daughters sneakers and called them and they had them assistant giving info on how to send them a label and they shipped them within three days after our check out. Amazing Supervisor who helped with that situation, warm and polite also extremely humorous. Awesome team there. Okay, I’ve said enough. Overall, I would stay again. Thanks to the staff and Team there.
Daniel
1 泊の家族旅行
10/10
Enjoyed the stay. Price was reasonable. Staff was delightful. The meal in the restaurant for dinner and breakfast was very good. Would like to see a refrig and microwave in the room especially for one who is a diabetic and needs insulin refrigerated.
David
1 泊の友人との旅行
4/10
The staff was very accommodating and helpful. However, the room had no refrigerator for food, the room was 78 degrees upon entry, and only dropped to 74 degrees after the air conditioning was running for almost 24 hours. Also the toilet sits so low in the room I was in, I have never sat so low before. Would not recommend this hotel, and likely will not book a room at this hotel again.
John
1 泊旅行
4/10
Need a lot of work, nothing closer to showing pictures
宿泊されたお客様
2 泊旅行
6/10
The bed was listed as a queen but was only a full. The AC didn't lower the temperature despite being on full-time overnight. The floor was moist. And the room had weird smell to it with some type of air freshener trying to cover it up.
Nicholas
1 泊旅行
8/10
Mary
1 泊旅行
6/10
Alex
1 泊旅行
10/10
Vicki
1 泊旅行
10/10
Lorraine
1 泊旅行
4/10
Tanmay
1 泊の家族旅行
6/10
Hotel was ok. Room had an odor. Probably won’t stay there again.
Sarah
1 泊旅行
4/10
Broken AC, no air circulation turned off due to loud clicking sound, rip bed sheet, other had multiple hair and stain spots on comforter.
宿泊されたお客様
1 泊の家族旅行
4/10
The building doesn't look like the pictures at all. AC was broken. No free breakfast- was refused at the hotel restaurant who tried to charge me 14.99 for a garbage continental breakfast. The redeeming quality was proximity to JMA Dome. Thats it.
宿泊されたお客様
1 泊の家族旅行
2/10
Room was not ready until after 4, check in was at 3. Room was very hot, over 80 degrees and I was told AC could not be turned on due to age of building. Cold water did not work and there were stains on the bedding. Paid over $600 and I can honestly say it was the worst hotel I have ever stayed at.