James, front desk clerk, began to display an attitude and it could have escalated into an argument.
I inquired about where would I have been informed about the $200 fee that was being charged to me upon check in (that I was not prepared to pay aside from the approx. $353 cost of my 2 day stay that I paid upon check in). And I informed him of the signs posted about the hotel’s parking costs, that appeared to be misleading to me based on how he was explaining it.
James seemingly and noticeably became agitated with my inquiries and even stated twice and with an attitude, “I told you that.”
I was shocked that he said it as if he thought that was a professional and respectful way to address me. I had to restrain from using harsh language due to him causing me to become angered by his unprofessional and discourteous conduct.
I would recommend that James receive additional training that would prepare him to be more professional and courteous to guests checking in wherein they may have a range of questions regarding their stay. In addition to a required day off without compensation for him to reflect on there are consequences to the decisions we make, especially in a professional/work environment.
Due to traveling/driving several hours and arriving at approximately 11pm and having this horrible check in experience, made for not a good start to my business event the following day.
Thank you,
Dee Dee Johnson
803.360.4450 (cell)