My husband and I recently had the misfortune of staying at Caesars Palace, and it was undoubtedly the worst hotel experience we've ever had.
Firstly, our room was not properly cleaned, and we were forced to live among strangers' trash for nearly two days. This was not only uncomfortable but also unacceptable.
To make matters worse, my husband was refused re-entry to our room when he accidentally left his key card inside. Despite having our IDs with matching addresses, the staff insisted that I must have locked him out due to a domestic dispute. This accusation was not only false but also insulting.
We are extremely dissatisfied with our stay at Caesars Palace and would not recommend it to anyone. The lack of cleanliness, poor customer service, and accusatory staff made our experience truly unbearable.
The manager refunded our service fee for the inconvenience. She was apologetic.