2/10 (不満)
2025 年 4 月 9 日
Disappointed
I dont typically leave reviews but we feel a bit defeated. We were given a room on the second floor even though they knew we had dogs. When we asked to extend our stay (to explore more of the north island) they asked why we were on the second floor, and dogs are only allowed on the first floor. So we moved rooms without any fuss. The room we were moved to had a strong smell of wet dog, the a/c unit was extremely loud and unusable. The TV was crackly and terrible (not a deal breaker for us but maybe for some)
There was a family on the first floor who were going in and out of rooms all night for the last two nights we were there. Non stop doors slamming, we had zero sleep. When we told the front desk they said sorry there is nothing they can do.
宿泊されたお客様
2 泊の家族旅行
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