El recibimiento que tuvimos fue ingrato una señora de color , nos trato de muy mala manera, sin dar explicaciones nos mandó a un lugar al otro lado de la calle yo le dije que había reservado en Palace resort pero me repitió al "otro lado de la calle" , tuve que llamar a hotel .com luego regresé al hotel y me recibió otra señora de color muy amable y ya no hubo más problema ,
Elmer
Elmer、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019年7月11日
Room was nice but needs a lot of upgrades , tooth picks and hair on bathroom sink along with other things but we enjoyed ourselves , great view and the lady at the front desk was very nice
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019年7月1日
Housekeeping did not come until the 3rd day of our stay and that was only after I called requesting fresh towels and the trash to be emptied.
Angela
Angela、6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年6月10日
宿泊されたお客様
4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019年6月10日
宿泊されたお客様
3 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2019年5月13日
Disgusted
When we got to The Palace to check in, we found out the actual owner of the room that was booked for us was actually across the street at the Wave Runner hotel. The Palace had nothing to do with the room booked through hotels.com. The person at the front desk of the Wave Runner was rude and didn't seem to care much about any kind of customer service. The room itself was not as described. It was dirty and 3 days into our stay we saw roaches. When we asked for clean sheets, because housekeeping never came to clean, we were questioned as to why we needed clean sheets. This stay was very disappointing to say the least. To book a room at the actual Palace hotel, do not go through hotels.com.
宿泊されたお客様
5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2019年4月18日
Did you bring them with you?
REFUND ME please! The room i got was not the room i booked; when asking if i could switch rooms i was no, and to make it work?! When putting up groceries in the cabinets roaches appear. We even had to shakedown our bags to ensure we wouldn’t take any back home with us. When telling the front desk agent he said: did they come with you?!
He then stated that it’s not his problem as he doesn’t own the room. It was the anniversary of my grandmothers passing and this only made it worse.
Jamel
Jamel、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2019年4月6日
Rather decent play to stay, kitchen and bathrooms could be updated. Hallway smelt of smoke even though it was non smoking. Overall decent stay for a last minute vacation.
Eric
Eric、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2019年3月18日
Thumbs up
Stay was great. Nice ocean front view, definitely would stay there again
Juanita
Juanita、7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2018年12月26日
宿泊されたお客様
3 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2018年8月8日
Property was not clean shower room mildew needs updating sofa was so dirty and old etc
Suat
Suat、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2018年8月3日
Don’t book with these people!!!!!!!
Horrible room and customer service
宿泊されたお客様
3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2018年7月11日
i like its in the middle of everything. but the room I was in 1606 needs up grade. the sofa nasty broke down. pots and pans need replaced. and need silverware.
DORA
DORA、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2018年6月16日
Horrible customer service. Will not rent through myrtle beach rentals again. Out dated,rooms nothing like you see on the website. They need to take a class on customer service
Pamela
Pamela、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2018年4月2日
Shana
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2017年11月27日
The room wasn't ask advertised, need to be cleaned and updated
Carolyn
Carolyn、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2017年5月31日
Feride
Feride、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2017年5月10日
Out of date
The room needed an update and a new mattress. The inside of the microwave was dirty. Friendly staff.
Diane
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2017年1月7日
the palace was great.
our reservation was for a hotel across the street from the Palace. Once we saw what the hotel we canceled our reservations and went back across the street and got a room at the Palace. the name of the hotel was WAVE RUNNER. It had nothing to do with the Palace and had to pay full price for the room. The WAVE RUNNER was a dump. That is why we went back to the palace and got a great room.
brad
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2016年9月20日
The Palace is an older property. It is well maintained with friendly staff and situated on the beachfront. Good value for the time of year that we stayed.
宿泊されたお客様
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2016年7月26日
Maria
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2016年7月22日
Susan
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2016年7月19日
No air and they didn't care!!
Sence we booked with Expedia we couldn't go to front desk we had to go across street to get towels or anything we also didn't get the room requested that they said I was getting. help when we had no air conditioning witch was for 2 days day 2 we left they said they would give us are money back but they made us pay for the 2 days of hell!! They did refund money for the 2 nights and 3 days we had left ha what a joke this place was I will book right through hotel from now on so I know what I'm getting!!