Puerto Cancun Marina Town Center - 5 min drive - 4.8 km
La Isla Shopping Mall - 15 min drive - 15.0 km
Getting around
Cancun Intl. Airport (CUN) - 15 min drive
Restaurants
Four Points by Sheraton Cancun Centro - 1 min walk
Costelao - 15 min walk
Sonora's Meat Cancun - 11 min walk
La Tranquita - 9 min walk
The Eatery Bistro & Restaurant - 3 min walk
About this property
Four Points by Sheraton Cancun Centro
Four Points by Sheraton Cancun Centro features a rooftop terrace and puts you just a 5-minute drive from Plaza Las Americas and Plaza 28. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Eatery Bistro, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, a poolside bar, and a 24-hour fitness center. Fellow travelers love the helpful staff.
Languages
English, French, Italian, Portuguese, Spanish
At a glance
Hotel size
112 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in/out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed (dogs and cats only)*
Service animals welcome
Internet
Free wired internet access in public areas
Free wired internet access in rooms
Parking
Wheelchair-accessible parking on site
Onsite parking limited
Electric vehicle charging point on site
Height restrictions apply for onsite parking
Onsite carport
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–11:30 AM
2 restaurants
2 bars/lounges
Poolside bar
Coffee shop
24-hour room service
Snack bar/deli
Traveling with children
Children's menu
What to do
Shopping
Ecotours nearby
Working away
24-hour business center
5 meeting rooms
Computer station
Conference center (2121 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free pool cabanas
Pool loungers
Pool umbrellas
Romance packages
Facilities
1 building/tower
Built in 2015
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Rooftop garden
Garden
Library
Television in common areas
24-hour fitness center
An outdoor pool
Art gallery on site
Sauna
Steam room
Vegetarian dining options
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
Banquet hall
Reception hall
Traditional architecture
Accessibility
Braille/raised signage
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Wheelchairs available on site
Closed captioned TV
Lowered peephole/view port in door
Low-height counter/sink
Low-height desk
Low-height bed
Grab bar near toilet
Wheelchair-width doorways
Well-lit path to entrance
Stair-free path to entrance
Pool hoist on site
Room amenities
Be entertained
42-inch LED TV
Premium cable channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Iron/ironing board
Window screens
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Free crib/infant bed
Free rollaway/extra bed
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free wired internet
Free local calls
More
Housekeeping (on request)
In-room safe
Connecting/adjoining rooms available
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Guidebooks/recommendations
Special features
Dining
The Eatery Bistro - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Toastina Sports Bar - This sports bar specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Resort fee: MXN 0 per person, per night
Resort fee inclusions:
Beach towels
Fitness center access
Housekeeping
In-room bottled water
In-room coffee
In-room safe
Internet access (may be limited)
Parking
Pool access
Self parking
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 350 per person
Early check-in can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of MXN 350 per accommodation, per night
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 8 AM to 8 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun
Frequently asked questions
Does Four Points by Sheraton Cancun Centro offer free cancellation for a full refund?
Yes, Four Points by Sheraton Cancun Centro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Four Points by Sheraton Cancun Centro?
Yes, there's an outdoor pool. Guests have pool access from 8 AM to 8 PM.
Are pets allowed at Four Points by Sheraton Cancun Centro?
Yes, cats and dogs are welcome. There's a charge of MXN 350 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at Four Points by Sheraton Cancun Centro?
Yes. Parking spots may be limited. Electric vehicle charging is available.
What are the check-in and check-out times at Four Points by Sheraton Cancun Centro?
Check-in start time: 3 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Four Points by Sheraton Cancun Centro?
No, this hotel doesn't have a casino, but Dubai Palace Casino (12-min walk) and Royal Yak Casino and Sports Book (14-min walk) are both nearby.
What is there to do at Four Points by Sheraton Cancun Centro and nearby?
Four Points by Sheraton Cancun Centro has 2 bars, an outdoor pool, and a 24-hour fitness center, as well as a sauna and a garden.
Are there restaurants at or near Four Points by Sheraton Cancun Centro?
Yes, there are 2 onsite restaurants, featuring international cuisine.
What's the area around Four Points by Sheraton Cancun Centro like?
Four Points by Sheraton Cancun Centro is in Downtown Cancun, a short 17-minute walk from Plaza Las Americas and 12 minutes' walk from Dubai Palace Casino.
Four Points by Sheraton Cancun Centro Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Very Good
Nov 16, 2024
Convenient location and comfortable room
The check in was ver slow. Good size bedroom, comfortable , but needs some maintenance.
Good service at the restaurant (breakfast).
Verified traveler
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 6, 2024
Brenda
Brenda, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 31, 2024
joanne
joanne, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Aug 23, 2024
Restaurant on sight offering breakfast, lunch and dinner. Spa on the premises. Friendly staff.
Vicky
Vicky, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 19, 2024
Staff is amazing, property would benefit from a little face wash and more dining options.
Maria
Maria, 4-night business trip
Verified Expedia guest review
10/10 Exceptional
Aug 15, 2024
Devin
Devin, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Aug 8, 2024
Nicole
Nicole, 4-night trip
Verified Hotels.com guest review
4/10 Fair
Jul 7, 2024
Miles
Miles, 2-night trip
Verified Expedia guest review
8/10 Very Good
May 13, 2024
Brian
Brian, 5-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 17, 2024
Merri
Merri, 1-night trip
Verified Expedia guest review
6/10 Good
Apr 7, 2024
Four points Sheraton is actually runed by Marriott Bonvoy.
This hotel was not new, older but a little renovated. The sheets were very cheap, polyester quality that had old curly hair, eyebrow hair and make up on the sheets. It was connected to a 24 hour hospital. Which was extremely odd.
There was a flickering light in the room. The light in the bathroom felt like hospital light. The AC never got cold.
The hotel food was ok. The hotel only provided one bottle of water and wanted to charge 60 pesos for another one for a room we booked for 275$.
There are no convenient stores or restaurants around the hotel, you must cross the highway to get to a mall. I would not be back or recommend this hotel.
Sara
Sara, 1-night trip
Verified Expedia guest review
8/10 Very Good
Apr 3, 2024
noel
noel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 2, 2024
Great overnight stay
Samira
Samira, 1-night family trip
Verified Expedia guest review
4/10 Fair
Mar 31, 2024
The hot water in our room was not working for whatever reason. The maintenance guy came up and ran the water for a few minutes and it got warm but the next morning when I went take a shower the water never even got warm. It's strange since our friends who were staying on the same floor had no issue. Also, the smoke detector was directly above the bed and was flashing the entire night.
Adam
Verified Expedia guest review
4/10 Fair
Mar 26, 2024
Not as nice as other hotels in the chain.
Not impressed at all. The food wasn’t very good and the small restaurant looked like a cafeteria.
Dorothy
Dorothy, 1-night trip
Verified Hotels.com guest review
4/10 Fair
Mar 26, 2024
Service was substandard
Cesar
Cesar, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Mar 26, 2024
This property is connected to the Galenia Hospital and this feature was very unique and convenient.
Norman
Norman, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 25, 2024
Great staff and overall amazing stay!
Jonathon
Jonathon, 3-night trip
Verified Expedia guest review
8/10 Very Good
Mar 22, 2024
This hotel is in a good location in Downtown Cancun. I'd just like to point out that Downtown Cancun is different from the Island part of Cancun.