My expectations were set in a certain way by this institution being called a 'boutique hotel'. In fact (as I got its manager to admit to me) it’s nothing more than a "guest house", or rather a hostel.
I had paid quite a lot too: as a regular visitor to Chiang Mai, I know USD 220 for three nights, even in high season, should get you a nice room in a well-managed and well-located hotel. The city is full of small ‘boutique hotels’ that are comfortable, classy and well managed. Mona has jumped on the ‘boutique’ bandwagon and fails on all those counts. But even this would be just about acceptable if only it was advertised with more honesty.
As my photos show, the room itself - while large and quite well furnished - was impractical and unclean. The owners clearly paid quite a lot of money recently to refurbish the place. But it’s not guest-friendly: there wasn’t a bedside table or light and any attempts to make the place ‘classy’ are undermined by tacky signs stuck to walls telling you to keep the noise down.
Importantly: there is no restaurant or room service. They provide a breakfastbut other than that literally nothing apart water. I was told I could get food at the nearest 7-Eleven, which was apparently “not far”. However, it turned out to be a 15-minute walk away that required me to take a taxi back.
Mona is being ‘flexible with the truth’ in claiming this is a 3-star hotel. Until this changes, they will continue to have disappointed, angry guests.
宿泊されたお客様
3 泊の出張
10/10
It was a nice hotel at a convenient location. We faced heavy traffic in the city areas of Chiang Mai because of narrow streets. I'd recommend this hotel since its street is not narrow and it is linked to a broad road at about 100 meters.
Very big room with king bed, nice bathroom with great shower pressure. Fridge and water, good WiFi. Too far to walk to the town centre (30mins) so need a taxi/uber
Samantha
6/10
Lai Man
8/10
Stayed here with 9 of my friends to see the city. The hotel was great in regards to location, price, and cleanliness. However, the mattresses were very hard and uncomfortable. Don't come here if you are looking for something comfortable. However, we did love our stay here and were treated respectfully and with great service.
Rebecca
6/10
There was a no noise in the building set in place. The staff was not helpful in the morning but did make our breakfast before 8
surekha
8/10
This hotel is small and it has only a few rooms. It is about 10 minutes away from the old city and temples, very quiet residential neighborhood. Nice staff, the room is very spacious.
宿泊されたお客様
10/10
Great place but a bit out of the way. Would stay again
the person at the reception was not helpful at all !
he told us that the price for a texi to
the airport was 150 thb and when we asked to book the texi the price went up to 300 thb .
overall nice room,10 min drive to night bazzar and the staff was very not helpful with everything.
will not come back again
ilan
10/10
Our favourite hotel in Thailand, the area was so peaceful and the staff were very helpful with booking outings. I loved the character of this hotel.
Charlotte
6/10
Siamo stati tre giorni a Chiang Mai, hotel carino anche se un pò spartano,personale molto disponibile e gentile.Struttura tranquilla ma un pò fuori mano e lontano dal centro.
giancarlo
10/10
When our previous plans fell through, we need a place for our family of four. Luckily the Mona was available. With two bedrooms, we could spread out a bit. We had great wifi, delicious breakfast each morning, and a fascinating area to explore. A two minute walk brought us to the Main Street that had inexpensive street vendors everywhere. Our family could pick up dinner for $5usd total. Though we didn't use it, there was 24 hour access and they would help book tours. The beds were a bit hard and the floors a bit squeaky, but not enough to bother complaining.
Alrica
8/10
Mona hotel er en god løsning hvis du vil bo stille og roligt lidt afsides. Morgenmaden er fin og service er god. Hotellet ligger lidt langt fra hvor der sker noget, så du skal have taxi eller tuk-tuk hver gang du skal noget. Vi havde et værelse med 2 separate soveværelser, så denne løsning kan de også tilbyde.
We lived there for 3 nights. The beds are really comfortable and space is big enought for 2 adult and 3kids. The room and bathroom is clean and designed . But the hotel location is not easy to find.
yen
8/10
L'hôtel est sympa, type boutique, très cosy mais un peu éloigné du centre-*ville et de ses attractions.