Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710
What's nearby
Quinta Avenida - 2 min walk
Central Square - 2 min walk
Playa del Carmen Main Beach - 7 min walk
Playa del Carmen Maritime Terminal - 10 min walk
Mamitas Beach - 12 min walk
Getting around
Cancun Intl. Airport (CUN) - 50 min drive
Cozumel Intl. Airport (CZM) - 12.2 miles/19.7 km
Restaurants
Don Mario Steak and Pasta House - 1 min walk
Renzo's Pizza - 1 min walk
Babe’s Noddle & Bar New Location - 3 min walk
Mexican Taco - 1 min walk
Burro Playero - 1 min walk
About this property
Hotel Maya Turquesa - Playa del Carmen
When you stay at Hotel Maya Turquesa - Playa del Carmen, you'll be in a great location, within just a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Epazzote, which serves international cuisine and is open for breakfast and lunch. Other highlights include a children's pool, a snack bar/deli, and a terrace. Fellow travelers love the helpful staff.
Languages
English, Italian, Spanish
At a glance
Hotel size
40 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property's beach club is 600 yards (550 meters) away.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
Other information
Smoke-free property
Property amenities
Food and drink
Free self-serve breakfast each morning 7:00 AM–11:30 AM
Restaurant
Free daily reception
Snack bar/deli
Traveling with children
Children's pool
What to do
Free beach club nearby
Beach nearby
Services
24-hour front desk
Tour/ticket assistance
On-site car rental
Luggage storage
Multilingual staff
Beach cabanas (surcharge)
Facilities
3 buildings/towers
Terrace
An outdoor pool
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Ceiling fan
Iron/ironing board (on request)
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Hair dryer (on request)
Towels
Stay connected
Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices))
More
Daily housekeeping
In-room safe
Special features
Dining
Epazzote - This restaurant specializes in international cuisine and serves breakfast, lunch, and light fare.
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Pool access available from 10:00 AM to 10 PM
Policies
Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.
Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel Maya Turquesa
Hotel Maya Turquesa Playa del Carmen
Maya Turquesa
Maya Turquesa Playa del Carmen
Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico
Maya Turquesa Playa l Carmen
Hotel Maya Turquesa
Maya Turquesa Carmen Carmen
Hotel Maya Turquesa 50 Metros 5TH AV
Hotel Maya Turquesa - Playa del Carmen Hotel
Hotel Maya Turquesa - Playa del Carmen Playa del Carmen
Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen
Frequently asked questions
Does Hotel Maya Turquesa - Playa del Carmen offer free cancellation for a full refund?
Yes, Hotel Maya Turquesa - Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Maya Turquesa - Playa del Carmen?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 10 PM.
Are pets allowed at Hotel Maya Turquesa - Playa del Carmen?
Sorry, pets and service animals aren't allowed.
What are the check-in and check-out times at Hotel Maya Turquesa - Playa del Carmen?
Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Hotel Maya Turquesa - Playa del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (3-min walk) is nearby.
What is there to do at Hotel Maya Turquesa - Playa del Carmen and nearby?
Hotel Maya Turquesa - Playa del Carmen has an outdoor pool and beach cabanas.
Are there restaurants at or near Hotel Maya Turquesa - Playa del Carmen?
Yes, Epazzote offers international cuisine.
What's the area around Hotel Maya Turquesa - Playa del Carmen like?
Hotel Maya Turquesa - Playa del Carmen is in Downtown Playa del Carmen, a short 2-minute walk from Quinta Avenida and 7 minutes' walk from Playa del Carmen Main Beach.
Hotel Maya Turquesa - Playa del Carmen Reviews
Reviews
6.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.8/10
Cleanliness
7.6/10
Staff & service
7.0/10
Amenities
6.4/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
4/10 Fair
Sep 28, 2024
Staff members are not friendly
Jorge
Jorge, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 9, 2024
The staff was great
Mario
Mario, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 30, 2024
The staff is awesome
Mario
Mario, 2-night trip
Verified Expedia guest review
2/10 Poor
Aug 22, 2024
They replaced me to a hotel in front of 5th (very very very loud until 4am) the toilet flush is not working, the shower is awful, and the breakfast was only a toast bread with butter and coffee, I stayed in a hostel call by maya monkey Cancun, but I swear I had the best experience ever I could meet so many people from everywhere, the food was amazing (breakfast as well) they have a bar for you enjoy but close early for you rest it was a lot funnn!!! And same price I highly recommend it (THE HOSTELLLL) not this one
Evellyn
Evellyn, 3-night trip
Verified Expedia guest review
6/10 Good
Jul 14, 2024
Adela Alva Lopez
Adela Alva Lopez, 5-night trip
Verified Orbitz guest review
4/10 Fair
Jul 9, 2024
Dirty bathroom, holes in the ceiling
Jose
Jose, 1-night trip
Verified Expedia guest review
6/10 Good
Jun 18, 2024
Flush is not working and staff can do nothing about it but staff are super nice. This is whatbyou get for cheap price so not complaining much.
Venu
Venu, 4-night trip with friends
Verified Expedia guest review
2/10 Poor
Jun 3, 2024
They will rob you. Stay away from this hotel
The place is not the best but like they say you get what you pay for. This was a family trip to celebrate my birthday and my uncle’s wedding anniversary. As a gift they wanted a JBL portable speaker so I bought it for them. The night that we arrived I place the speaker in the closet of the room so I can give it to them on their anniversary day little did I know that the house keeping already had his eyes on it. So the day came and I went to get the speaker and it was gone I look everywhere but I didn’t find it. Si I decided to tell the front desk that the speaker is gone from my room they told that they were not able to do anything at the moment but they will let their manager know the following day. The next morning I went to talk to the manager and she said that they are not responsible for lost missing items in the room. When the only person who entered the room besides my family was the house keeping guy. After I spoke with the manager she admitted that she’s been having problems with this person but she doesn’t do anything about it she let him work at the hotel probably stealing other people’s belongings. After we had the conversation she promise that she was going to make it right before our trip was over but th day she was supposed to give me a solution she didn’t show up for work and left me a message with the front desk lady saying that she was sorry and that she was going to be in contact with me to get this matter resolved. if you want to feel safe stay away.
Jaime
Jaime, 7-night family trip
Verified Hotels.com guest review
8/10 Very Good
May 23, 2024
María Guadalupe
María Guadalupe, 4-night trip
Verified Expedia guest review
10/10 Exceptional
May 18, 2024
Nice pool
Mario
Mario, 9-night romance trip
Verified Expedia guest review
6/10 Good
Apr 19, 2024
Good enough for the short stay.
Water pressure was not enough in the faucet and to flash toilet. There was no ice.
Marina
Marina, 1-night trip
Verified Expedia guest review
4/10 Fair
Mar 18, 2024
Old and not clean at all
Kitchenette without any ustensils, plates or pots.
No water provided
Melanie
Verified Expedia guest review
10/10 Exceptional
Mar 8, 2024
Martha
Martha, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 28, 2024
Great Hotel! Suited my purpose and needs...
Alvin
Alvin, 9-night trip
Verified Hotels.com guest review
6/10 Good
Feb 19, 2024
Older hotel not as clean but the location is great!
Danielle N
Danielle N, 6-night trip
Verified Expedia guest review
2/10 Poor
Feb 13, 2024
No daily housekeeping stayed 3nights. Only One outlet in the room.
Paid for a queen got a full, no queens available in the hotel per front desk.
Breakfast is a joke you can only choose from their daily selection and everything else is additional even milk for coffee. Killed two roaches in the room.
Sandra
Sandra, 3-night romance trip
Verified Expedia guest review
8/10 Very Good
Jan 21, 2024
The staff was super friendly and helpful. The room was nice, but the building is old, so expect cracks and dirt and some rusty faucets and repairs needed. The breakfast was good, but very slow service, so expect to be there for a while.
Only one thing more to say: there is a rooftop bar right behind the hotel, so expect noise all night every night. If you can sleep through it, the beds are comfy. If you can't, try and find a hotel a couple blocks away from the center of town.
JAYDA
JAYDA, 8-night family trip
Verified Expedia guest review
2/10 Poor
Jan 1, 2024
travis
travis, 7-night trip
Verified Expedia guest review
2/10 Poor
Dec 31, 2023
This is the worst property I have ever stayed in. We got relocated to this property after our first property abruptly canceled and it was really bad. There were only three towels in each room for five people, there was only sheets on the bed and no blankets, there was no window glass in the bathroom window. so it was impossible to secure the room. The old lock on our door on the inside was completely broken. There is a nightclub on the building just outside our door and it played till 3 AM so we couldn’t sleep. The continental breakfast was only one option which ended up being good but there was no choice so I’m not sure how you can call it continental. The staff was the best part they were very sweet. If it wasn’t for them, I would give this property and 0. I think you should rewrite the description, because if anybody wants sleep at all before 2 AM, you should not stay here. I honestly don’t think that this property needs to be removed from the options but it should definitely not be the price it is it is not worth it and the description should at least say no blankets and the room should be secure.!!!
Corin
Corin, 1-night trip
Verified Expedia guest review
8/10 Very Good
Dec 18, 2023
It’s in the middle of Playa Del Carmen.
Michael
Verified Expedia guest review
4/10 Fair
Nov 20, 2023
Victor Arturo
Victor Arturo, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 13, 2023
Excelente ubicacion y muy buen precio
Luis
Luis, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 29, 2023
The best service and nothing bad.
Francisco
Francisco, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 24, 2023
The staff
Francisco E
Francisco E, 2-night family trip
Verified Expedia guest review
8/10 Very Good
Aug 22, 2023
I have no complaints. My stay was peaceful and would come here again.