Mountain Inn & Suites is a nice little hotel in Erwin TN. The same Erwin TN that just got wiped out from hurricane Helene flooding. Hotels.com refuse to give me a refund even though they have received photos of the entire hotel in shambles with nothing but piles of debris all around it. They are not and were not open. I could not call the hotel and reschedule. But Hotels.com says they cannot refund me even though the hotel was closed and halfway underwater. Hotels.com is a complete scam. I would 100% recommend staying at this hotel should they reopen. But definitely do not book through Hotels.com
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 9 月 27 日
James
James、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 9 月 25 日
Not bad.
Danny
Danny、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 9 月 25 日
Small town hotel with great staff and great community. They go above and beyond to make the customers stay as smooth as possible
Paul
Paul、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 9 月 23 日
Our water faucet did not work well. Other than that, it was pretty enjoyable. We were surprised at how quiet it was.
Carolyn
Carolyn、2 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 9 月 22 日
Our bed was HARD not just firm, but hard. I know that’s a personal preference but made for a rough 2 nights. The room had drywall cut out to access bathroom plumbing (I’m guessing) it was in place but unfinished. The entire hotel smelled like a musty, moldy basement. Wasn’t the worst experience but have stayed in better. Mediocre at best.
Kristin
Kristin、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 9 月 2 日
Only one microwave in hallway by elevator and out of order ice machine for entire floor. Totally unacceptable in ky opinion and enough of an imposition that would never consider staying here again regardless of condition in rest of hotel. Needs updating in regards to room amenities.
Terry
Terry、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 8 月 26 日
1
keith
keith、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 8 月 7 日
Troy
Troy、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 7 月 31 日
I wouldn’t recommend this place
The staff was friendly. The breakfast sucked. There wasn’t enough food we felt like we were taking away from other guests. There was literally 3 sausages and 1 biscuit. The room had holes in the walls. You could smell the mildew and mold.
Samantha
Samantha、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 7 月 15 日
Cleanliness is Key
The hotel staff were gracious and accommodating and do the very best with what they have. The hotel is in need of investment for general upkeep and maintenance. Examples include peeling wallpaper, bathroom caulking, outside lighting around the pool and perimeter, and stocking 21st century toiletries. Overall, the excellent cleanliness of the pool, room and bathroom was unexpected. The linens were crisp and the mattress was in good condition.
Cynthia
Cynthia、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 7 月 10 日
David
David、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 7 月 8 日
William
William、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 7 月 2 日
Justin
Justin、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 6 月 19 日
It was good, the only complaint was that you had to ask for breakfast items. We were there for 3 days and nothing was set out, we had to request items from the desk clerk who was on the phone the entire time.
Susan
Susan、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 6 月 10 日
The front dest clerk was super friendly and helpful. She went out of her way to accomodate us
Joanne
Joanne、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 5 月 16 日
DeeAnna
DeeAnna、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 5 月 13 日
The motel is next to the best Mexican food I’ve eaten in a long time.
Breakfast was good the first day but declined over the next two days.
The bed cover was dirty. The sheets were stained. I would not recommend this place or stay again.
Barbara
Barbara、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 5 月 8 日
DeeAnna
DeeAnna、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 5 月 4 日
Front desk person was awesome
Katherine E
Katherine E、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 5 月 4 日
!
Ben
Ben、1 泊旅行
Travelocity を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 5 月 3 日
Friendly and accommodating staff. Property was clean, and the price was fair. I would stay again.