We had booked our stay earlier in the evening for a same day arrival. Due to our travel plans, we weren't going to he arriving until after midnight. When we arrived, we were informed that the air conditioner wasn't working and that we could either cancel for a refund or stay with no additional discount (no one reached out to us prior to our arrival about the outage). I asked what the temp of the room was, and the front desk staff couldn't tell me. I asked if I could go in and see how warm the room was, and she said that wasn't possible either. I had to decide while standing at the front desk whether I wanted to pay full price to stay in a potentially hot room or cancel and try to find my family of 5 other lodging at 12:45am in a town we weren't familiar with. I was so disgusted with the clerk's unwillingness to let me even see how warm the room might be, that I just chose to cancel and leave. My husband and I then spent the next hour calling any other hotel we could find trying to find someplace that could fit my family for the night. We didn't get into a new hotel until 2am. If the clerk would have just let us know what the temp of the room was, we may very well have stayed and saved everyone the hassle, but the fact that she couldn't even let me know how hot the room might be was incredibly inconsiderate and horrible service.