I had managed a hotels and worked in hospitality for 20+ years. This without doubt is the worst hotel experience I’ve ever had. Rude staff, filthy room to start with.
The day I checked in I was greeted with grumpy gentleman at reception who looked at me with disgust, like why am I here bothering him. No communication, friendly welcome, instructions or info given. Silence then handed room key. Later that evening i went down to complain about bathroom. Water covered all areas of the bathroom floor. I had a quick shower as I was concerned water would go into the actual room. The other issues, could not fit in to toilet area, limescale all over bathroom. Shower head did not work as it was covered. Mould on walls , roof. Tap on sink almost falling off. When I complained I was met with… all rooms have same problem. Basically go away and stop bothering me.
Next day I returned to ask why room was not cleaned. I stood at reception for 15 mins, no one around , staff member too busy on his phone , drinking coffee in dining area. Finally got his attention and was greeted with shrug of shoulders. Said we will clean. I also asked why WiFi not working. 20 mins of hugging and puffing to get this problem solved.
Following day I returned from the beach in afternoon to find again room not cleaned. Went downstairs to be told again we will clean when I go out. Came back late evening to agin find out room had not been touched. There is so much more I could say…..
