We are frequent travellers and can say that is hotel doesn't deserve more than 2 stars.
After shower the dirty
water sits on the floor throughout the night because the drains do not drain properly.
The shower water is tepid( not properly hot). The water pressure is low.
Overall bathroom cleanliness is poor.
The AC doesn't work properly. It's extremely noisy and crashes in between if we want to increase temperature. This lead to us having sleepless nights. Even after reporting the problem, the hotel did nothing about it.
The mattress is very hard, making us turn all night.
The TV didn't work.
The balcony was filthy.
When we asked for housekeeping to clean our room, all they did was tidy a little bit, empty the bins, but didn't clean the bathroom floor, change the dirty mat nor change our beddings. We were so disappointed that we decided not to ask for housekeeping for the rest of our stay in case dirty gloves ended up touching our bedsheets whilst not changing them.
Finally, the breakfast ( which is offered free) is very disappointing. Very limited choice and doesn't taste as nice as a 4 star hotel should. The street food tastes much much better than this hotels breakfast.
The overall cleanliness in the dining/kitchen area is also poor. I don't expect a 4 star hotel to be giving plastic cups and plates for guests to use. But we had to have small plastic cups for our coffee. Needless to say that other cuttleries also looked not so clean.Very disappointing.
