2/10 (不満)
2025 年 8 月 11 日
Drip faucets, ruined shoes, and no apologies.
This went from a lackluster stay to a downright bad one. Arrived on Friday night, we checked in, which was seamless having already prepaid online. We head up to the third floor and notice we've been assigned an ADA room. Fine, but unnecessary, and there were several other rooms available. The TV did not work. The water pressure was horrible--it was almost laughable and the water had a foul odor to it. With a wedding on Saturday, we woke up and as I began to get dressed, I noticed my clothes were soaking wet. I'd left my suitcase on the floor with a corner under the AC unit, which had poured out water--this was not a condensation leak. Two inches of pooled water was in my suitcase, and my Ferragamo loafers were soaked, with standing water in the heel. I went down to inform the front desk. I spoke with who I believed was the manager Gina. She apologized and said they'd have someone check on it and that she'd provide me "credits" for my stay. I had to rush down to DSW to buy a pair of replacement shoes ($110) prior to the 2 pm wedding. They never came to check on the AC at all--it leaked throughout the second night, which likely means its been in the carpet and likely grown into mold--lovely. They also don't make up the room. Their policy is every three days. I went down at checkout., No credits. Given a phone number to call to ask for manager Gina. It was the local front desk--Gina wasn't in on Sundays. Just a disaster and no assistance.
Kellen
Kellen、2 泊旅行
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