We stayed at the Royal Bay for 3 nights to attend a wedding. On the positive side, the hotel is at an unbeatable, beautiful location. However, too many things make us not recommend this hotel for a stay in Kefalos. Upon arrival they didn't have our reservation which we had made with Expedia. If it hadn't been on a busier time of the year we would have been without a room for the night. Not sure if this is the hotel's or expedia's fault, though. The room smelled of mold and cigarettes but was cleaned and spacious. The safe had no batteries, they said they would bring new ones but never did. In three nights we stayed they did not come to clean the room. I asked the first day for the sheets/towels to be replaced they said the cleaning people had left and that they would come and clean the next day. They never did. Breakfast was mediocre. Even though it was included in the price, we actually just went once as it was really quite bad. Cheap bad. At 9am in the first day, some guests had really loud abnoxious music in the pool/breakfast place. No one from the hotel told them to turn it down and it just made breakfast a really terrible experience. Overall the hotel has potential to be great. But it isn't. Service is disappointing and it is unthinkable not to have room maintenance for 3 nights! We cannot reccommend.
