My flight from DFW to ORD was cancelled about the same time I rec'd an email asking me how my check in was. Because I was almost 1000 miles from the motel, I called to make sure nothing was wrong, that my room that I'd prepaid for 2 nights would still be my room when I arrived the next morning. I was assured that no matter when I arrived, room 132 would be mine no matter what time I was able to check in.
My flight the next morning was delayed yet another hour, so when I finally got my rental car, I drove right to the Air & Water Show; I didn't get to the motel until about 5p.
I was then told I was a no show the night before, so they kept 1/2 my money and cancelled my second night. They refused to give me a room at the rate I'd originally booked (AND FULLY PAID), saying it was Motel 6's policy and the man I'd talked to Saturday evening gave me bad information.
Someone lied to me, and someone else stole my room. They further refused to refund all of my money.
I still can't find on Hotels.com where it says Motel 6's policy is, if you don't arrive the first night THROUGH NO FAULT OF YOUR OWN, that the rest of your nights are forfeited and you will be charged for that missed night. I CALLED! I CONFIRMED THAT MY ROOM WAS STILL MINE!
I will NEVER stay at or recommend this property. I love the Prospect Heights' Motel 6 and will never waiver from it again. I'm sure when I tell them about what happened, they will be dumbfounded at the criminals running the Rolling Meadows property.