Just in front of the train station and very convenient as a base for Zermatt. Staff members were responsive and friendly. The room was clean and comfortable enough. We also had dinners in the restaurant. Though it was really busy time, all the staff were working hard and friendly. Supermarket is located next door. Also a tourist information is 10 seconds away on foot.
This is not a luxurious hotel but there is everything you need. Very reasonable and practical hotel.
We would come back to this hotel if we have a chance to visit Zermatt. Thank you very much.
Great Hotel. Easy for local transportation and access to the sister hotel's spa in Zermatt. Thanks !
Jeff
3 泊の家族旅行
10/10
The staff were super nice and the rooms were amazing and really comfortable
Tanya
1 泊の家族旅行
10/10
Cuando llegamos el hotel estaba en reparación pero afortunadamente solucionaron el problema y nos colocaron en un hotel de la misma cadena pero de mejor categoría. La respuesta fue muy rápido y el hotel en donde nos alojaron estaba muy bonito
Anayeli
2 泊の恋人との旅行
10/10
Excellent hotel directly across from train made getting into Zermatt a breeze
de
1 泊の家族旅行
2/10
Leider konnten wir unsere Reise aufgrund schlechter Wetterbedingungen einen Tag vor der Ankunft nicht antreten. Wir haben das Hotel direkt kontaktiert, um nach einer Möglichkeit zur Stornierung oder Verschiebung zu fragen, aber leider keine Antwort erhalten. Die fehlende Kommunikation war enttäuschend. Wir hätten uns zumindest eine Rückmeldung gewünscht, ob eine teilweise Rückerstattung möglich ist. Es wäre schön, wenn das Hotel in Zukunft transparenter und kundenorientierter agieren würde, insbesondere in unvorhergesehenen Situationen.
Schadi
6/10
Tiny rooms
Jose
2 泊の家族旅行
10/10
Yinghui
3 泊旅行
10/10
I highly recommend staying here if you are visiting Zermatt! The hotel was cheap and the staff even gave me a free upgrade on my room which was a nice surprise! The location is also amazing because it is right next to the train station and it’s only a 20 minute train ride to get to Zermatt. Trains ran frequently so I never had to wait long. I also felt like housekeeping went above and beyond every day tidying up the room. The only down side is there’s no microwave or fridge but everything else was perfect. I loved my stay!!